Home customer service Work, Jobs in Sunderland (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
1d
Service Colleague (Express)
ASDA —Sunderland
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Tesco Colleague - Sunderland Rt P Extra
Tesco UK —Sunderland
- From £13.28 an hour
- Part-time
10h
Retail Sales Advisor - 20 Hours
DFS —Sunderland
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Restaurant Waiter, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Hospitality Food and Beverage Opportunities, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Bartender, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Hospitality Supervisor, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Hospitality Manager, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Lead Coordinator
First Mortgage NE —Sunderland
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Annual leave
- Referral programme
Quick apply
People Team Administrator
poltronesofà —Sunderland
- £24,851 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
UK Sales Assistant (Chain 1)
Mountain Warehouse —Durham
- £8.00 - £12.71 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
9d
Barista
Starbucks —Sunderland
- Weekend availability
- Store discount
- Employee assistance programme
Part Time Customer Service Advisor
Preferred Management —Hebburn
- £12.71 an hour
- Part-time
- In-person
- Communication skills
- Free parking
- Paid training
Quick apply
1d

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Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

1 day ago

Benefits

Employee discount

Qualifications

Computer literacy
Organisational skills
Communication skills

Full job description

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

Refine Your Search

home customer service jobs in sunderland

Customer Service Agent

Service Colleague (Express)

Tesco Colleague - Sunderland Rt P Extra

Retail Sales Advisor - 20 Hours

Customer Relations Clerk

Customer Help Desk Co-ordinator

Restaurant Waiter, Stadium of Light - Weekly Pay!

Hospitality Food and Beverage Opportunities, Stadium of Light

Service Advisor (Customer Service)

Bartender, Stadium of Light - Weekly Pay!

Hospitality Supervisor, Stadium of Light - Weekly Pay!

Contact Centre Service Advisor - Newcastle

Hospitality Manager, Stadium of Light - Weekly Pay!

Board Room Manager, Stadium Of Light

Lead Coordinator

People Team Administrator

UK Sales Assistant (Chain 1)

Customer Service Centre Agent

Barista

Part Time Customer Service Advisor

I want to receive the latest job alerts for home customer service in sunderland

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