It field support engineer Work, Jobs in Sunderland (with Salaries)

Field Operations Engineer - Middlesborough / Newcastle
Wifinity —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
- Annual leave
Quick apply
Project Coordinator
L3 Optics —Seaham
- Up to £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
7d
Systems Engineer
Ericsson —Sunderland
- Oracle
- No degree
- Linux
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Cybersecurity Consultant / Concierge Security Engineer 2
Arctic Wolf —Newcastle upon Tyne
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance programme
Engineer Surveyor (Alnwick to Newcastle area)
TÜV SÜD —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Associate Civil Infrastructure Engineer (Development)
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Engineering
- Project management
- Presentation skills
- Flexitime
- Work from home
Customer Field Team Leader
CityFibre —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Fuel Engineer
British Steel —Teesside
- Up to £46,000 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
CCTV Engineer
Johnson Controls —Newcastle upon Tyne
- Customer service
- Bachelor's degree
- Driving
9d
Reliability Technician
BES Group —Newcastle upon Tyne
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Mechanical CAD Engineer
Assystem —Sunderland
- AutoCAD
- CAD
- In-person
IT Architect - Compute and Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee discount
Civil & Structural Engineer (Energy)
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- AutoCAD
- Engineering
- Flexitime
- Work from home
Site Supervisor
Johnson Controls —Newcastle upon Tyne
- Overtime
- Customer service
- Maintenance
- Supervising experience
- Employee assistance programme
- Employee discount
Spares Coordinator [PWH001]
Pacifica —Washington
- £26,559 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Annual leave
Quick apply
Process Engineer (Blyth)
JDR Cable Systems —Blyth
- Engineering
Embedded Design Engineer - FPGA Academy
Leonardo UK Ltd —Newcastle upon Tyne
- £37,400 - £71,400 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
- Flexible schedule
- Referral programme

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Field Operations Engineer - Middlesborough / Newcastle

Wifinity -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Benefits

Annual leave

Qualifications

Driving Licence
Customer service
CCNA
5G
DHCP
Driving
Ubuntu
Network engineering
Communication skills
3G
ESXi
4G/LTE

Full job description

About us:
Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.

Key areas of focus:

Troubleshoot network and client device issues onsite, both technical and physical.
Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
Perform network performance analysis, compile reports, and respond to monitoring alerts.
Conduct scheduled maintenance and respond to live break-fix faults in the field.
Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
Audit installation quality, acting as handover acceptance from installation teams.
Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
Investigate and repair faults, liaising with management team and relevant stakeholders
Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
Maintain workflow process reports and provide technical support.
Ensure safe working conditions and compliance with Health & Safety standards.
Train and support Field Engineering staff where appropriate.
Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
Upgrade switch firmware locally and via remote protocols.
Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
Run diagnostics (ping, IP scan) and configure DHCP options.

About you:

Adaptable, self-motivated, and thrive under pressure.
Excellent communication and customer-facing skills.
Strong initiative and problem-solving mindset.
A “finisher” who refuses to leave jobs incomplete, with high standards and expectations.

Requirements

Full UK driving license.
Previous experience in field engineer / field network engineer role.
Willingness to travel and stay overnight across the UK to meet business needs.
Be part of On Call Rota
Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
Experience in client-facing roles with proven customer service ability.
Flexible team player, able to work independently to deadlines.

Technical Skills & Competencies

Be proficient in using netbox to locate site / device information, and identify services being used at a location.
Experienced with Ruckus, Cambium and Mikrotik

Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.

On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.

Advanced Technical Skills

Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE.
Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
Packet capture and analysis (Wireshark, Mikrotik).
Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
CCNA-level networking knowledge.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.

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Refine Your Search

it field support engineer jobs in sunderland

Field Operations Engineer - Middlesborough / Newcastle

Project Coordinator

Systems Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

2nd Line Support Technician

Cybersecurity Consultant / Concierge Security Engineer 2

Engineer Surveyor (Alnwick to Newcastle area)

Associate Civil Infrastructure Engineer (Development)

Customer Field Team Leader

Fuel Engineer

CCTV Engineer

Reliability Technician

Applied AI Engineer – Prompting & Evaluation

Mechanical CAD Engineer

IT Architect - Compute and Storage

Civil & Structural Engineer (Energy)

Site Supervisor

Spares Coordinator [PWH001]

Process Engineer (Blyth)

Embedded Design Engineer - FPGA Academy

I want to receive the latest job alerts for it field support engineer in sunderland

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