Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
Want to come and be a part of it?
What will you be doing?
We’re looking for someone who knows fibre networks inside out. You’ll be the go-to expert for technical support across our service delivery teams. When things get complex, you’ll step in to solve problems and guide others to the right fix.
You’ll lead fault investigations and help resolve issues that need specialist knowledge. Whether it’s N11 light, flat roof access, Grabo, or mechanical lifters, you’ll know what to do and how to explain it clearly. You’ll also take charge of performance checks and help validate failed jobs, making sure our work meets the highest standards.
When customers raise serious complaints, you’ll help get to the bottom of it. You’ll work with team managers and regional managers to understand what went wrong and how to make it right. You’ll also support engineers who need extra help, especially those struggling with OTDS and ELF scores.
You’ll carry out deep-dive investigations when major faults happen. You’ll write clear reports that show what caused the issue and what we’ve done to fix it. You’ll also build guides and tools that help engineers solve problems faster in future.
You’ll be part of performance conversations and help us understand how we’re doing against our targets. You’ll highlight areas that need attention and help drive improvements across the board.
If you’re ready to take the lead, solve tough problems, and help others grow, we’d love to hear from you.
What you’ll bring;
You’ve worked in fibre telecoms and knew the field well. You’ve handled real challenges and found smart ways to solve them. You understand how performance is measured and how to use those measures to drive better results. You know what good looks like and how to help others reach it.
You’re someone who communicates clearly and builds strong working relationships. You know how to guide and support others, and you’re not afraid to speak up when something needs to change. You’re focused, driven, and always looking for ways to improve.
You’re comfortable using specialist tools and equipment, even when the job calls for something out of the ordinary. You stay calm under pressure and know how to manage your time when things get busy. You’re organised, reliable, and ready to take the lead when needed.
If you bring a sharp eye for detail and a strong sense of responsibility, you’ll thrive in this role.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company van/vehicle and fuel card for business use
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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