Customer Services Team Leader (2C-GPR Sutton Area)
Govia Thameslink Railway —Sutton
- £24,500 - £37,200 a year
- Weekend availability
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
11d
Team Leader (Nights)
The Orpheus Centre- SEN College —Godstone
- £28,700.48 a year
- Weekend availability
- Experience working with individuals with disabilities
- Supervising experience
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- Free parking
- Health & wellbeing programme
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Bestway Group —Croydon
- Full-time
- Customer service
- Data analysis skills
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- Annual leave
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ESTO Care Group —Surbiton
- £13.75 an hour
- Weekend availability
- Supervising experience
- Mentoring
- In-person
- Free parking
- Referral programme
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5d
Team Leader
Rafael Home —Carshalton
- From £13 an hour
- Part-time
- Medication administration
- Supervising experience
- IT
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Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
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Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
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Team Leader
KFC —Wallington
- Up to £14 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Warehouse Operative (Team Leader)
DHL Supply Chain —Sutton
- £28,476.92 a year
- Monday to Friday
- Communication skills
Care Team Leader
Consensus —Wallington
- £13.96 - £14.26 an hour
- Full-time
- Employee assistance programme
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8d
Analytical Team Leader
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Customer Service Team Leader
SES Water —Redhill
- £32,000 - £34,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
10d
Replenishment Team Leader
Bestway Group —London
- Full-time
- Customer service
- Team management
- Leadership
- Annual leave
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Team Leader
Mountain Warehouse —Kingston upon Thames
- £13.77 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
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Stock and Delivery Team Leader
Dunelm —Kingston upon Thames
- £15.86 - £16.29 an hour
- Overtime
- Customer service
- Training & development
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Globe Court Care Home —London
- £14.50 an hour
- Full-time
- Team management
- Driving
- In-person
- Free parking
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Customer Care & Quality Specialist Team Leader
Clarion Housing Group —North London
- £37,854 - £52,051 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
4d
Team Leader
Change Grow Live —London
- £36,101.10 - £38,114.53 a year
Admin Team Leader
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- Microsoft Word
- Customer service
- Writing skills
13d

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Customer Services Team Leader (2C-GPR Sutton Area)

Govia Thameslink Railway -
Sutton

Apply Now

Job details

Permanent
£24,500 - £37,200 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Childcare

Qualifications

Customer service
Numeracy
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Salary:

£24,500 rising to £37,200 + Regional Allowance + Sundays
Location:

Sutton
Contract Type:

Permanent
Closing Date:

12 August 2026
Training Salary:

£24,500 + Regional Allowance

The Job

As the GPR, one day you could be covering Platform, the next Gateline or Salespoint duties.
You could be working any of the shifts (early, late or nights) and any of the duties required for the above roles with the roster published on a Thursday to cover the following week.
Covering stations across the Sutton, you must be able to be flexible.
These roles cover 24 hour operation, due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Are you an experienced Team Leader?

Do you also enjoy working in a customer facing position?

As our General Purpose Relief (GPR) you get to do both:

You will be passionate about delivering outstanding customer service each and every time, a role model for others to follow.
You must be also comfortable and effective in leading your team, of up to 20 and providing them the support and development they need to enable them to perform their roles effectively

Through you and your team, our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience. One which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills / Requirements

A demonstrable ability to engage, lead and motivate your team
A positive approach coupled with passion and ability to support and develop your team
Demonstrable experience of managing customers effectively in difficult environments.
You must be able to demonstrate a high level of numerical ability.
An effective communicator and must be able to demonstrate this both through your application and or assessments.
Able to make decisions in a customer focused manner and carry out instructions effectively.

What you'll get:

Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you'll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.

We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed. #LI-AP

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