Reservation agent Work, Jobs in Sutton (with Salaries)

Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
8d
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Reservations Agent
Beaverbrook Business Support —Leatherhead
- Up to £27,352 a year
- Weekend availability
- Customer service
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
9d
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
Quick apply
14h
Customer Relations Executive
London Square —Kingston upon Thames
- Full-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
8d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
11d
Reservation Agent
The Lanesborough —London
- Customer service
- English
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Reservations Agent
Holiday Inn London Camden Lock —London
- Full-time
- Hotel
- Referral programme
Quick apply
13d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
6d
Reservations Agent
Nobu Hotel London Portman Square —West London
- £29,500 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee discount
- Referral programme
Quick apply
9d
Reservations Agent
Lost Property St. Paul's - A Curio Collection by Hilton —London
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
1d
Rooms Reservatons Agent
The Chancery Rosewood —London
- Full-time
- English
- Hotel
- Employee discount
- Life insurance
Quick apply
2d
Reservations Agent
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
13d
Reservation Agent
Montcalm Collection —London
- Weekend availability
- English
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172.56 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Groups Reservation - Central Office
Millennium Hotel and Resorts UK —London
- £28,000 a year
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply

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Reservation & Guest Experience Specialist

AB Boutique Hotels Ltd
Croydon

Quick apply

Job details

Full-time
£32,000 a year
8 days ago

Qualifications

Guest services
Communication skills
Hotel experience

Full job description

Job Ref: AB1049

Branch: Commercial Hub

Location: Head Office, Croydon

Salary/Benefits: £32,000

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours over 7 days

Posted date: 27/05/2026

Closing date: 29/06/2026

Based at Selsdon, Croydon | Full-Time (Part-Time Considered)

Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?

We are looking for a confident, organised, and guest-focused Reservation Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.

With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.

What You’ll Be Doing

Managing accommodation, spa, and dining reservations across multiple platforms
Delivering exceptional guest service through phone, email, and online enquiries
Identifying opportunities to maximise revenue while providing genuine value to guests
Building strong relationships with guests, agents, and third-party partners
Communicating effectively with hotel operations teams to ensure smooth guest handovers
Resolving guest concerns quickly, professionally, and proactively
Supporting forecasting accuracy through timely system updates
Contributing ideas to continuously improve guest experience and team performance

What We’re Looking For

We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.

You will ideally have:

Minimum 2 years’ experience within a hotel or accommodation environment
Strong understanding of reservations and guest service standards
Excellent communication skills with a natural ability to make every conversation as individual as you.
High attention to detail and ability to multitask
Confidence using reservation and hotel systems
A collaborative and positive approach to teamwork
The ability to think quickly and solve problems calmly
A passion for delivering memorable guest experiences

Experience across wider hotel operations or spa operations would be an advantage.

Why Join Us?

Be part of a supportive and collaborative hospitality team
Work in an environment where your ideas and contributions matter
Opportunity to grow and develop your hospitality career
Competitive salary
Flexible working options considered
A culture built around anticipation, teamwork, excellence, fun, and celebration

If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you.

Apply now and become part of the journey.

Quick apply

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