Team leader Work, Jobs in Sutton Bonington, Ntt (with Salaries)

Complaints Resolution Lead
Futures Housing Group —Derby
- £42,343 a year
- Full-time
- Analysis skills
Operations Team Leader
The Pallet Network —Swadlincote
- £36,001.71 - £47,988.87 a month
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Free parking
- Employee discount
Quick apply
9d
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
11d
Dispatch Team Leader
Posh Nosh —Ilkeston
- £30,000 - £35,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- In-person
Quick apply
11d
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Team Leader
Compass-uk.org —Derby
- £45,894 - £56,126 a year
- Overtime
- Data analysis skills
- Analysis skills
- Supervising experience
- Employee assistance programme
- Sick pay
5d
Team Leader
Dignus Group —Shepshed
- £13.46 an hour
- Overtime
- Mentoring
- Training & development
- Leadership
- Paid training
- Annual leave
9d
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
5d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
Portfolio Team Leader
Yü Group —Leicester
- £37,000 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Claims Motor Engineer Team Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Leadership
- Annual leave
Picking Team Leader
JJ Foods Ltd —Nottingham
- £26,900 a year
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Repairs Team Leader
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Maintenance
- Construction experience
- In-person
- Relocation assistance
- Annual leave
Team Leader
HM Courts and Tribunals Service —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
5d
Paraplanning Team Leader
Cooper Parry —Derby
- Full-time
- Mentoring
- Organisational skills
- Communication skills
Telesales Team Leader
OHEAP FIRE & SECURITY —Derby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
Quick apply
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
Team Leader
Centrica Business Solutions —Leicester
- £35,000 - £43,000 a year
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Spiritual Services Lead
Rainbows Hospice for Children and Young People —Loughborough
- £45,210 a year
- Weekend availability
- Childcare
- Experience working with children
- No degree
- Free parking
- Annual leave
Sales Team Lead - Loughborough, UK
Modern Milkman —Loughborough
- £32,000 - £55,000 a year
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Complaints Resolution Lead

Futures Housing Group -
Derby

Apply Now

Job details

Full-time
£42,343 a year

Benefits

Private medical insurance

Qualifications

Analysis skills

Full job description

Can you turn a negative into a positive?

We’re looking for two exceptional investigators with an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team.

You’ll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
the relevant in-house systems.
Prepare documentation requested by the Housing Ombudsman Service.
Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as interviews are 31st July.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Apply Now

Refine Your Search

team leader jobs in sutton bonington, ntt

Complaints Resolution Lead

Operations Team Leader

Team Leader

Dispatch Team Leader

Sterile Services Team Leader

Team Leader

Team Leader

Team Leader

Customer Service Team Leader

Portfolio Team Leader

Claims Motor Engineer Team Leader

Picking Team Leader

Repairs Team Leader

Team Leader

Paraplanning Team Leader

Telesales Team Leader

Managed Services Team Leader

Team Leader

Spiritual Services Lead

Sales Team Lead - Loughborough, UK

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