Customer relations Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Domestic Abuse Helpline Advisor
Trident Reach —Birmingham
- £20,982 a year
- Temporary
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Environmental Crime Officer
East Staffordshire Borough Council —Burton-On-Trent
- £28,598 - £31,022 a year
- Weekend availability
- Computer literacy
- Communication skills
4d
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- University
- Annual leave
- Sick pay
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
9d
Digital and CRM Marketer - Full Time Position
Genting Casinos —Birmingham
- £28,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Digital and CRM Marketer - Full Time Position
Genting —Birmingham
- £28,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Communications Officer - Campus Services - 57342 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Marketing
- Hotel
- University
- Annual leave
- Sick pay
11d
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
4d
Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
HR Advisor FTC 18 Months
Quanex —Wolverhampton
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Employee assistance programme
Quick apply
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
Trainee Paralegal
Broadgate legal —Stourport-on-Severn
- £25,000 - £30,437 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- No experience needed
Quick apply
9d
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
11d
Claims Support
Veezu —Solihull
- Full-time
- Data entry
- Communication skills
Ticket Sales Advisor (Full Time)
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Customer service
- Computer literacy
- Experience working with children
1d
Operations Coordinator
Prologis —Solihull
- Full-time
- Travel
- Contracts
- AI
- Annual leave
- Employee assistance programme
3d
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
9d

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customer relations jobs near sutton coldfield, wmd

Domestic Abuse Helpline Advisor

Trident Reach -
Birmingham

Quick apply

Job details

Temporary | Part-time
£20,982 a year

Benefits

Annual leave
Employee assistance programme

Qualifications

Conducting safeguarding risk assessments
Case record updates
Organisational skills
Signposting to community resources
Communication skills
Safeguarding assessments

Full job description

Reference 172845

Domestic Abuse Helpline Advisor

Birmingham

£20,982.00 per annum

30 hours per week

12 month Fixed term contract

About the role

We are looking for a compassionate and proactive Domestic Abuse Helpline to support male victims of Domestic Abuse. In this role, you will provide crucial support and guidance to male victims affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.

Key Responsibilities/ Essential Skills and Experience

Maintain confidentiality and build trust with callers
Ensure accurate record-keeping and follow-up support where necessary
Awareness of domestic violence and abuse issues
Ability to remain calm, resilient, and non-judgmental under pressure
Support individuals with life skills, to better manage their finances by reducing debt and increasing income
Signpost customers to relevant sources of support, for additional guidance and advise.
Provide crisis intervention where necessary to prevent customer situation escalating.
Be fully aware of any issues that may affect customer well-being e.g. homelessness, domestic abuse, drug, and alcohol addiction
To take referrals coming into refuge and complete DASH Risk Assessment – must have good knowledge of MARAC protocols and Safeguarding arrangement
Ability to refer into the MARAC process and be a part of MARAC
Have good communication skills and update domestic abuse staff in relation to their referred cases
Provide a flexible service and where necessary work across all refuge sites
Always operate in a person-centred and professional manner
Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
Competent in use of IT and DATA Systems, keeping files updated.
Respond to helpline calls and assess the needs of individuals affected by DVA
Offer guidance, emotional support, and information on available resources
Good organisational skills and basic ICT knowledge
Ability to work both independently and as part of a team
Commitment to supporting individuals affected by domestic abuse

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

Trustworthy
Collaborative
Accountable
People Focused
Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days
A day off for your birthday
4 days off when you move home
Life assurance (3 x salary)
Employee Assistance programme & wellbeing programme
Flexible Working options
Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

Quick apply

Refine Your Search

customer relations jobs in sutton coldfield, wmd

Domestic Abuse Helpline Advisor

Environmental Crime Officer

Young Carers Transition Lead

Customer Relationship Manager

Communications Assistant - ELSA - Department of Immunology and Immunotherapy - 107601 - Grade 5

Senior Customer Service Advisor

Digital and CRM Marketer - Full Time Position

Digital and CRM Marketer - Full Time Position

Communications Officer - Campus Services - 57342 - Grade 5

Employee Relations Advisor

Assistant Concierge - Bank Staff

Front of House Assistant

HR Advisor FTC 18 Months

Operations Manager - NX WMT

Trainee Paralegal

Head of People and Culture

Claims Support

Ticket Sales Advisor (Full Time)

Operations Coordinator

Customer Service Assistant

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