Level service desk engineer Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Customer service
6d
Entry Level Service desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
6d
IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
1d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
7d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
4d
Service Engineer
wavenet —Solihull
- Full-time
- Customer service
- Travel
- IT
Quick apply
Professional Services Engineer
Air IT —Solihull
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Management
- Annual leave
- Employee assistance programme
8d
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
Security Engineer
Capgemini —Birmingham
- Hybrid work
- AWS
- IT
- Communication skills
11d
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
13h
Scheduler
ISS Facility Services —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £46,000 a year
- Full-time
- Azure
- SharePoint
- Hospice
- Annual leave
- Employee discount
12h
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
HVAC Controls Engineer
Link Energy Services Ltd —Warwick North
- £50,000 - £60,000 a year
- Full-time
- Schematics
- Programmable logic controllers
- Electrical experience
- Free parking
Quick apply
8d
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Transport Operator
GXO Logistics —Coventry
- £31,724.16 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
14d
Network engineer L2
wavenet —Birmingham
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£32,269 a year
6 days ago

Qualifications

Customer service
IT support
Help desk

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£32,269 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

17 June 2026

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.
You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.
You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.
Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.
Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.
Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.
The customer service and technical skills you'd bring to the role.
Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

level service desk engineer jobs in sutton coldfield, wmd

1st Line Service Desk Engineer

Entry Level Service desk Engineer

IT Service Desk Engineer

IT Support Analyst

Senior Service Desk Engineer

Service Desk Manager

DB&T Technical Engineer

Service Engineer

Professional Services Engineer

3rd Line Support Engineer

Security Engineer

IT Infrastructure Engineer

Scheduler

L4 Network Engineer Apprentice

Senior ICT Systems & Network Administrator

Information System Analyst

HVAC Controls Engineer

Senior IT Infrastructure Engineer

Transport Operator

Network engineer L2

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