Operational manager Work, Jobs in Sutton On The Forest, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Registered Manager
Tandem Estate Ltd —Strensall
- £37,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Transport Planner
Whitkirk Waste Solutions —York
- From £34,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
4d
Assistant Breeding Unit Manager - Pigs
Ian Mosey (Livestock) Ltd —Hovingham
- Overtime
- Management
- Supervising experience
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Operations Supervisor
Forest Holidays —Pickering
- £13.01 an hour
- Weekend availability
- Maintenance
- Leadership
- Time management
- Employee discount
Quick apply
Purchasing Manager
LMA Services Limited —Pocklington
- £35,000 - £52,000 a year
- Full-time
- Management
- Team management
- In-person
Quick apply
4d
Intensive Support Team Operational Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Case management
- Communication skills
8d
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
9d
General Manager
Aramark —York
- £37,500 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Assistant Warehouse Manager - Nightshift
Creed Foodservice —York
- Up to £34,000 a year
- Full-time
- Supervising experience
- Food service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Functional Tester - Rail Signalling
JMD Railtech Ltd —York
- £70,000 - £100,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply
Production Shift Manager (Evening Shift)
Belzona Limited —Harrogate
- Full-time
- ERP systems
- Microsoft Office
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Goods In Manager
Cawingredients Limited —Leeming Bar
- £64,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Free parking
- Bereavement leave
10d
Principles Tester - Rail Signalling
JMD Railtech Ltd —York
- £110,000 - £130,000 a year
- Full-time
- Schematics
- Engineering
- System design
Quick apply
Registered Manager
FIND. —Bainbridge
- £60,000 - £65,000 a year
- Full-time
- Leadership
Quick apply
12d
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Cleaning - Site Manager York
BidvestNoonan —York
- £18.74 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Computer skills
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in sutton on the forest, nyk

Senior Customer Service Manager

Registered Manager

Recovery Operations Manager

Transport Planner

Assistant Breeding Unit Manager - Pigs

Compliance Manager

Commissioning Operations Manager

Operations Supervisor

Purchasing Manager

Intensive Support Team Operational Manager

Managing Director

General Manager

Assistant Warehouse Manager - Nightshift

Functional Tester - Rail Signalling

Production Shift Manager (Evening Shift)

Goods In Manager

Principles Tester - Rail Signalling

Registered Manager

Sales Office Manager

Cleaning - Site Manager York

I want to receive the latest job alerts for operational manager in sutton on the forest, nyk

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