Customer service manager Work, Jobs in Swadlincote, Dby (with Salaries)

General manager for a leisure and Bar venue
Stout and Stone Inns —Burton-On-Trent
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
3d
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Store Manager
Toolstation —Ashby-De-La-Zouch
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
9d
Client Services Manager
Deans Wealth Management —Stafford
- £30,000 - £35,000 a year
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Quick apply
5d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Bar Manager
The Central Bar and Grill —Ibstock
- £24,420 - £26,000 a year
- Full-time
- Hospitality
- Bar
- Supervising experience
Quick apply
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
B&M Retail —Stafford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Store Manager
NCF Living —Derby
- £50,000 - £60,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
6d
Sales manager and supervisor
Stout and Stone Inns —Burton-On-Trent
- £13.50 - £14.50 an hour
- Full-time
- Bilingual
- Management
- Sales
- Employee discount
Quick apply
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
5d
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
3d
Customer Service Manager- Birmingham New Street
XC Trains Limited —Birmingham
- Customer service
- Presentation skills
- Cash handling
Quick apply
9d
Land & Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Negotiation
- Employee discount
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
4d
Hotel Duty Manager
Premier Inn —Burton-On-Trent
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
9d
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
Sales Account Manager
First Fence —Swadlincote
- £32,877.90 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply

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General manager for a leisure and Bar venue

Stout and Stone Inns -
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
3 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Sales
Customer service
Continuous improvement
Personal Licence
Leadership

Full job description

Overview

We are seeking an ambitious, commercially driven General Manager to lead a dynamic leisure and hospitality venue that combines a premium cocktail and sports bar experience with interactive entertainment including axe throwing, virtual darts, mini golf, and beer pong.

This is an exciting opportunity for a hands-on leader with a passion for hospitality, guest experience, and sales growth. The successful candidate will be responsible for driving revenue, maximising profitability, developing the team, and ensuring the venue delivers exceptional experiences that keep guests returning.

Key Responsibilities

Commercial Performance & Sales Growth

Drive venue sales through proactive marketing initiatives, events, promotions, partnerships, and upselling strategies.
Develop and execute plans to increase footfall, repeat business, and customer spend.
Monitor and analyse sales performance, identifying opportunities for growth and improvement.
Take ownership of achieving and exceeding revenue, profitability, and KPI targets.
Build strong relationships within the local community and corporate sector to generate group bookings, events, and private hire opportunities.

Operations Management

Oversee all daily venue operations, ensuring smooth and efficient service across the bar and leisure activities.
Maintain the highest standards of customer service, safety, cleanliness, and presentation.
Ensure all entertainment attractions are operated safely and in accordance with company procedures.
Manage stock control, purchasing, and cost management to maximise profitability.
Ensure compliance with licensing, health & safety, food hygiene, and company policies.

Team Leadership

Recruit, train, motivate, and develop a high-performing team.
Lead by example, creating a positive and energetic working culture.
Conduct regular performance reviews and provide ongoing coaching and support.
Manage rotas and labour costs effectively while maintaining service standards.
Foster a culture focused on guest satisfaction, accountability, and continuous improvement.

Customer Experience

Create an exciting, memorable, and welcoming atmosphere for all guests.
Handle customer feedback and resolve issues promptly and professionally.
Continuously seek ways to enhance the guest journey and entertainment offering.

Skills & Experience

Essential

Previous experience as a General Manager, Venue Manager, or Senior Hospitality Manager.
Proven track record of driving sales growth and achieving commercial targets.
Strong leadership and people management skills.
Experience managing high-volume hospitality operations.
Excellent communication and customer service abilities.
Strong financial awareness, including budgeting, forecasting, and cost control.
Ability to work evenings, weekends, and peak trading periods.

Desirable

Experience within competitive socialising, leisure, entertainment, or activity-based venues.
Knowledge of cocktail-led bars and sports bar operations.
Personal Licence Holder.
Experience organising events, promotions, and corporate bookings.

Personal Attributes

Highly motivated and results-driven.
Passionate about hospitality and guest experiences.
Entrepreneurial mindset with a strong desire to build sales and grow the business.
Energetic, hands-on, and visible leader.
Strong problem-solving and decision-making abilities.
Commercially focused with a proactive approach to identifying opportunities.

What Success Looks Like

Increased sales and profitability.
High guest satisfaction and repeat visitation.
Strong team engagement and retention.
Growth in corporate bookings, events, and local partnerships.
A vibrant venue reputation within the local community.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in swadlincote, dby

General manager for a leisure and Bar venue

Customer Relationship Manager

Store Manager

Client Services Manager

Head of Ecommerce

Bar Manager

Head Of Sales

Customer Service Manager

Store Manager

Sales manager and supervisor

Customer Service & Operations Manager

Compliance Manager

Service Delivery Frontline Manager

Customer Service Manager- Birmingham New Street

Land & Partnerships Manager

Customer Service Team Leader

Hotel Duty Manager

Assistant Manager

Assistant Manager - Derby Osmaston Road

Sales Account Manager

I want to receive the latest job alerts for customer service manager in swadlincote, dby

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