Incident manager Work, Jobs in Swansea, Swa (with Salaries)

Switchboard Manager
Hywel Dda University Health Board —Carmarthen
- £32,557 - £39,631 a year
- Full-time
- University
3d
Health and Safety Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Work from home
- Employee assistance programme
6d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
PI & Counter Fraud Operations Manager
ERS Administration Services —Swansea
- Full-time
- Management
- Leadership
9d
Assistant Patient Safety and Assurance Manager
Hywel Dda University Health Board —Carmarthen
- £50,129 - £57,365 a year
- Full-time
- English
- Project management
6d
Senior Communications Officer - Public Health
Hywel Dda University Health Board —Carmarthen
- £40,559 - £48,841 a year
- Full-time
- Hybrid work
- Leadership
5d
PI & Counter Fraud Operations Manager
IQUW Group —Swansea
- Full-time
- Management
- Leadership
9d
Operations Manager
CanDo Laundry Services —Margam
- £34,000 - £35,000 a year
- Management
- Customer service
- Leadership
- Annual leave
Quick apply
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Youth and Community Worker
Neath Port Talbot County Borough Council —Neath Port Talbot
- £31,885 - £34,708 a year
- Full-time
- Hybrid work
- English
- School
- Employee assistance programme
- Employee discount
5d
Senior Administrator Officer for Regional Probation Director Office
HM Prison & Probation Service —Bridgend
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
Master Data Controller
Amcor —Swansea
- Full-time
- Microsoft Excel
- English
- Microsoft Office
12d
Depot Manager Role
Holt JCB —Port Talbot
- Full-time
- Management
Relief Security Officer - Days 0700 to 1900 and Nights 1900 to 0700
Corps Security - CORPS —Swansea
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
House Manager (Supported Living)
Serendipity Care and Support (please contact Mark Davies on 01656 773427) —Porthcawl
- From £34,068 a year
- Full-time
- Medication administration
- Care experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
3d
Site Agent *
Cymru Quarry Group —Swansea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Nurse for Health Protection Operational
Cwm Taf Morgannwg University Health Board —Bridgend
- £58,379 - £65,723 a year
- Part-time
- IT
- Leadership
9d
Software Developer (Ruby on Rails/React)
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- DevOps
- Java
- AWS
- Annual leave
Java Developer
Scrumconnect Consulting —Swansea
- £70,000 a year
- Hybrid work
- Azure
- Java
- AWS
Harbour Operative
Carmarthenshire County Council —Burry Port
- £14.32 - £14.78 an hour
- Full-time
- Communication skills
- Annual leave
- Employee discount
11d

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Switchboard Manager

Hywel Dda University Health Board -
Carmarthen

Apply Now

Job details

Full-time
£32,557 - £39,631 a year
3 days ago

Qualifications

Welsh

Full job description

This is a fantastic opportunity to lead a vital frontline service and make a meaningful impact on patient experience and service delivery across the Health Board.

This post holder will play a central role in shaping and contributing to Health Board initiatives, service developments and organisational plans.

They will actively champion and embed continuous improvement approaches, with a focus on enhancing patient, service-user and staff experience. This includes identifying opportunities to streamline communication pathways, supporting digital transformation, and ensuring the switchboard service consistently meets evolving clinical and operational needs.

The Switchboard Manager will lead the delivery of a high-quality, responsive switchboard service across the Health Board, ensuring all internal and external calls are handled efficiently, professionally and with excellent customer care. You will oversee the day-to-day running of the service, ensuring appropriate staffing levels are in place and maintaining service continuity, including 24/7 cover where required.

You will use performance data and service insights to monitor standards, identify trends and drive continuous improvement, helping to enhance the efficiency, quality and responsiveness of the service. Working closely with Digital, Telecoms and operational teams, you will ensure systems and technologies are used effectively and support a reliable service, particularly during periods of high demand or major incidents.

As a visible and supportive leader, you will motivate and develop your team, fostering a positive and inclusive environment where staff feel valued and supported to deliver a patient-centred service. You will also build strong working relationships across clinical and non-clinical teams, ensuring the switchboard function supports operational priorities, critical communications and on-call arrangements.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism, thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 02/07/26

Apply Now

Refine Your Search

incident manager jobs in swansea, swa

Switchboard Manager

Health and Safety Officer

IT Service Improvement Manager

PI & Counter Fraud Operations Manager

Assistant Patient Safety and Assurance Manager

Senior Communications Officer - Public Health

PI & Counter Fraud Operations Manager

Operations Manager

SOC Analyst

Youth and Community Worker

Senior Administrator Officer for Regional Probation Director Office

Master Data Controller

Depot Manager Role

Relief Security Officer - Days 0700 to 1900 and Nights 1900 to 0700

House Manager (Supported Living)

Site Agent *

Senior Nurse for Health Protection Operational

Software Developer (Ruby on Rails/React)

Java Developer

Harbour Operative

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