Quality improvement specialist Work, Jobs in Swansea, Wls (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Trainer
M&D Care —Carmarthen
- £30,900 - £36,050 a year
- Full-time
- Travel
- Referral programme
Quick apply
3d
Laboratory Technician / Materials Testing Technician
Wall Colmonoy Ltd —Swansea
- Full-time
- Microsoft Excel
- ERP systems
- Laboratory experience
Quick apply
13d
Services Specialist - On Site Services
GE Vernova —Swansea
- Weekend availability
- Maintenance
- Programmable logic controllers
- Travel
Site Specialist II
ICON Plc —Swansea
- Full-time
- Bachelor's degree
- Business
- Communication skills
- Employee assistance programme
Research and Development Specialist
RAM Innovations —Pentre
- Full-time
- Analysis skills
- In-person
- Annual leave
Facilities Technician
CBRE —Swansea
- Full-time
- Communication skills
- Employee discount
Veteran & Armed Forces Project Co-ordinator
Bulldogs Boxing & Community Activites —Port Talbot
- From £28,000 a year
- Weekend availability
- Military
- Microsoft Office
- Supervising experience
- Free parking
- Gym membership
Quick apply
5d
PI & Counter Fraud Operations Manager
ERS Administration Services —Swansea
- Full-time
- Management
- Leadership
Consultant in Public Health Medicine
Swansea Bay University Health Board —Port Talbot
- Full-time
- University
2d
Credit Controller
IQUW Group —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
R&D Product & Delivery Lead
TSC Subsea —Swansea
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Flexitime
Quick apply
PI & Counter Fraud Operations Manager
IQUW Group —Swansea
- Full-time
- Management
- Leadership
Veteran & Armed Forces Community Connector
Bulldogs Boxing & Community Activites —Port Talbot
- From £14 an hour
- Part-time
- Military
- Microsoft Office
- First Aid Certification
- Free parking
- Gym membership
Quick apply
5d
Counter Fraud Technical Lead
IQUW Group —Swansea
- Full-time
- Hybrid work
- Management
Credit Controller
ERS Administration Services —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Marketing Manager
Ouma Ltd —Swansea
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Employee discount
- Referral programme
Quick apply
6d
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
Senior Quality Inspector
MFC International Limited —Tonypandy
- £13.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Multi Skilled Engineer
Marshalls PLC —Bridgend
- £45,657 a year
- Full-time
- Maintenance
- Welding
- Communication skills
- Employee discount
Quick apply
12d

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Customer service
Computer literacy
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

quality improvement specialist jobs in swansea, wls

Recoveries Specialist

Trainer

Laboratory Technician / Materials Testing Technician

Services Specialist - On Site Services

Site Specialist II

Research and Development Specialist

Facilities Technician

Veteran & Armed Forces Project Co-ordinator

PI & Counter Fraud Operations Manager

Consultant in Public Health Medicine

Credit Controller

R&D Product & Delivery Lead

PI & Counter Fraud Operations Manager

Veteran & Armed Forces Community Connector

Counter Fraud Technical Lead

Credit Controller

Marketing Manager

Counter Fraud Technical Lead

Senior Quality Inspector

Multi Skilled Engineer

I want to receive the latest job alerts for quality improvement specialist in swansea, wls

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