Customer service representative Work, Jobs in Swansea Sa8 (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Advisor - Bike Experts Team
Tredz —Swansea
- £27,716 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
1d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Swansea
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
3d
Customer Service Assistant Over 18
Tenpin —Swansea
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representative
Fix Auto Swansea West —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
10d
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Assistant
Carmarthenshire County Council —Carmarthen
- £13.67 - £13.88 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
10d
Customer Service Assistant
Halo Leisure —Tondu
- £12.71 an hour
- Annual leave
13d
Customer Service Advisor
Days Motor Group —Llansamlet
- Full-time
- Customer service
- Computer literacy
- Free parking
- Annual leave
2d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Customer Service Advisor (Part-time)
TOAST —Swansea
- £13.84 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Assistant
Castle Bingo —Merthyr Tydfil
- From £12.71 an hour
- Part-time
- Bar
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
7d
Customer Service Representative
William Hill —Brecon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor (Welsh Essential)
Bridgend College —Bridgend
- £25,948 a year
- Full-time
- Google Suite
- English
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Aberdare
- Weekend availability
- Customer service
- Driving
- Employee discount
3d
Sales and Customer service Advisor
Juss Marketing —Bridgend
- £400 - £600 a week
- Communication skills
- Marketing

More jobs to discover

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Customer Services Advisor
The Game Collection —Swansea
Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify: Calm and organised under pressure.
£26,436.80 a year
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. A set of interpersonal skills that enable you to work…

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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customer service representative jobs in swansea sa8

Customer Services Advisor