Head of digital Work, Jobs in Swanwick, Dby (with Salaries)

Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Volunteering Co-ordinator - Homebased
MHA —Derby
- £33,410 a year
- Full-time
- Remote
- Travel
- Annual leave
1h
Creative Designer and Video Editor
Marketing - Urban Playground Holdings —Nottingham
- £24,000 - £27,000 a year
- Full-time
- Marketing
- Communication skills
Quick apply
14d
Head of Marketing
200 Degrees —Nottingham
- Full-time
- Hybrid work
- Employee discount
4d
MARKETING OPERATIONS MANAGER
Pentagon Motor Group —Derby
- Up to £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
AI Business Analyst
ivolve Care and Support —Chesterfield
- Full-time
- Analysis skills
- AI
4d
Workforce Governance Project Manager (18-month fixed term)
CIMSPA —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
Head of Continual Service Improvement
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £79,504 - £91,609 a year
- Full-time
- Patient care
15h
Freelance videographer / digital media editor
Mansfield Town Football Club —Mansfield
- From £190 a day
- In-person
- Free parking
- Gym membership
Quick apply
14d
Head of Category Strategy
Sciensus —Burton-On-Trent
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Lecturer in Foundation Learning
Nottingham College —Nottingham
- £33,742 - £42,182 a year
- Call to connect
- English
- Teaching
- Annual leave
- Employee discount
Quick apply
14d
Advertising and Sponsorship Assistant
Sheffield Students Union —Sheffield
- £23,195 - £24,143 a year
- Full-time
Marketing Manager
Ideagen —Ruddington
- £40,000 - £43,000 a year
- Salesforce
- Communication skills
Junior Product Manager - Identity
Experian —Nottingham
- Full-time
- Hybrid work
- Product management
- Agile
- Annual leave
Quick apply
Security Sales Specialist
Digital Space —Newark-on-Trent
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Free parking
- Work from home
Quick apply
4d
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Marketing
TheNottingham —Nottingham
- Hybrid work
- Communication skills
Junior Scrum Master
Tes Global —Sheffield
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Product Manager - Identity
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Product management
- Agile
- Annual leave

I want to receive the latest job alerts for head of digital in swanwick, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Service Delivery

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
14 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Project management
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Project management or leadership qualifications.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

Competitive salary
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of digital jobs in swanwick, dby

Head of Service Delivery

Head of Engineering

Volunteering Co-ordinator - Homebased

Creative Designer and Video Editor

Head of Marketing

MARKETING OPERATIONS MANAGER

AI Business Analyst

Workforce Governance Project Manager (18-month fixed term)

Head of Continual Service Improvement

Freelance videographer / digital media editor

Head of Category Strategy

Lecturer in Foundation Learning

Advertising and Sponsorship Assistant

Marketing Manager

Junior Product Manager - Identity

Security Sales Specialist

Agile Delivery Manager

Head of Marketing

Junior Scrum Master

Junior Product Manager - Identity

I want to receive the latest job alerts for head of digital in swanwick, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected