Technical operations manager Work, Jobs in Swarkestone, Dby (with Salaries)

Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
13d
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
11d
Civils Operations Manager
Network Plus —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
Quick apply
Business Development Manager
Chubb Fire & Security —Nottingham
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Business development
- IT
- Health & wellbeing programme
- Work from home
Quick apply
7d
Event Project Manager
On Event Production Co. —Castle Donington
- Weekend availability
- Microsoft Office
- Project management
- Communication skills
Quick apply
4d
Assistant Garage Manager
Mr Tyre Ltd —Derby
- £33,000 - £39,000 a year
- Full-time
- Customer service
- In-person
- Automotive diagnostics
- Employee discount
Quick apply
11d
Maintenance Engineer (Multi-Skilled)
Birds (Derby) Ltd —Derby
- £38,000 - £41,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Programmable logic controllers
- Employee discount
Quick apply
Scenic Project Administrator
On Event Production Co. —Castle Donington
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d
General Manager
Bodycote —Derby
- Travel
- Leadership
Operations Manager
Breedon Group plc —Breedon on the Hill
- Full-time
- Hybrid work
- Free parking
Quick apply
10d
Production Assistant
On Event Production Co. —Castle Donington
- Overtime
- Organisational skills
- Communication skills
- Time management
Quick apply
4d
General Manager
Pentagon Motor Group —Burton-On-Trent
- Leadership
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Chief Agriculture & Poultry Officer
Sunrise Poultry Farms Ltd —Loughborough
- £70,000 - £90,000 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
Quick apply
10d
Maintenance Assistant
OCS Group —Stoke-on-Trent
- Maintenance
- Communication skills
Quick apply
Change Manager
Scalian —Derby
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
General Manager
TFP Fertility —Nottingham
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
Quick apply
2d
Aftercare/Service Manager
Hilton Garage —Derby
- From £15 an hour
- Full-time
- Customer service
- Supervising experience
- In-person
Quick apply
Sales Support (Part-Time)
Shape Technologies Group UK —Hinckley
- From £15,000 a year
- Part-time
- Sales
- Customer service
- Computer literacy
- Sick pay
Quick apply
7d
Team Leader
Flint Bishop —Derby
- Full-time
- Supervising experience
- Time management
- Free parking
- Employee discount
Quick apply
Senior Event Production Manager
On Event Production Co. —Castle Donington
- Overtime
- Hybrid work
- Microsoft Office
- Administrative experience
- Project management
Quick apply
4d

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Head of Service Delivery

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
13 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Project management
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Project management or leadership qualifications.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

Competitive salary
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical operations manager jobs in swarkestone, dby

Head of Service Delivery

Marketing Manager

Civils Operations Manager

Business Development Manager

Event Project Manager

Assistant Garage Manager

Maintenance Engineer (Multi-Skilled)

Scenic Project Administrator

General Manager

Operations Manager

Production Assistant

General Manager

Chief Agriculture & Poultry Officer

Maintenance Assistant

Change Manager

General Manager

Aftercare/Service Manager

Sales Support (Part-Time)

Team Leader

Senior Event Production Manager

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