‘Ending Homelessness, Restoring Lives, and Sharing God’s Love.’
Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.
About Our Employees:
The twin objectives of St George’s Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond, and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.
Safeguarding Responsibilities:
Ø Enforcing the company’s safeguarding policy.
Ø Being alert to and recognising welfare issues, being sure to challenge poor practice.
Ø Sharing appropriate information with relevant people.
Ø Continually working with the families of residents and service users, sharing information and contributing to plans if a concern is investigated.
Ø Ensuring that all staff having contact with children, vulnerable adults and/or their families have received appropriate training on safeguarding issues.
Ø To Understand and implement working practices set by the Safeguarding Adults and Children Board.
Ø To understand and implement working standards set by the domestic violence and abuse quality mark documentation.
Charity Wide Responsibilities:
Ø Model the Christian values of forgiveness and compassion in communicating with all staff, volunteers, and clients.
Ø Value and respect the prayer life that underpins the work of the Charity.
Ø Recognise the holistic needs of all service users both practical and spiritual and either respond directly or refer as appropriate.
Ø Be willing to advocate the Charity to other churches and organisations.
Ø Attend training courses and conferences to maintain personal development as agreed with Line Manager.
Ø Due to the nature of the role and the workplace, the post holder must be over 18 years of age.
Job Purpose:
The Retail Engagement Coordinator plays a key role in building long-term relationships within local communities to support the growth of community engagement, increase awareness of the charity’s work, and generate income.
Working with the retail team, the postholder will develop and deliver community-led initiatives, promote shop-based income generation activities, and encourage donations, volunteering, and Gifts in Kind. They will enhance the charity’s presence within local communities, helping to maximise income and supporter engagement in line with the charity’s mission and values.
Key Job Role Responsibilities and Main Tasks:
Community Engagement & Representation
Ø Build strong relationships with community groups and schools.
Ø Build strong relationships with the retail team to create and support instore income generation, awareness, campaigns, events and donation drives.
Ø Represent St George’s Crypt and retail team within the local community at events, presentations, and supporter meetings.
Ø Act as an ambassador and promote the mission and impact of the charity and retail across diverse audiences.
Retail Development & Delivery
Ø Inspire and support individuals and groups undertaking community income generation activities.
Ø Identify new opportunities for community and retail across Leeds.
Ø Plan and deliver effective community and retail events and activities.
Ø Support the growth and awareness of the retail network and long‑term community engagement.
Ø Deliver excellent supporter care, ensuring supporters / volunteers feel valued and engaged with the charity’s mission.
Volunteer Coordination
Ø Recruit, motivate, and support volunteers involved in community giving.
Ø Coordinate volunteer participation at events and ensure volunteers feel valued.
Campaigns, Communications & Promotion
Ø Promote appeals and campaigns through local networks.
Ø Work with communications colleagues to develop new awareness materials.
Ø Support media and publicity opportunities linked to community engagement.
Ø Support Retail to maximise Gift aid, donations and local income generation opportunities.
Administration, Reporting & Compliance
Ø Maintain accurate supporter records using the charity’s CRM system.
Ø Track income, prepare reports, and support strategic planning.
Ø Ensure all activities comply with regulations, health and safety requirements, GDPR and best practice.
Ø Monitor income performance against agreed income targets and provide regular reporting on activity and outcomes.
Other
Ø To work across our retail portfolio from time to time to assist with holiday / sickness cover.
The tasks and responsibilities listed above are not exhaustive and may be amended according to the needs of the Charity. Employees are expected to work flexibly in responding to external and internal initiatives to support the needs of the Charity.
Person Specification:
Essential Charity Wide:
· DBS Cleared.
· Safeguarding training.
· Flexible attitude towards working arrangements.
· Professional attitude and approach.
Essential Job Role Specific:
· Excellent communication, interpersonal, and presentation skills.
· Ability to build rapport with diverse community groups.
· Highly organised, with the ability to manage multiple activities.
· Confident working independently and as part of a team.
· Commitment to the Christian ethos and mission of St George’s Crypt.
· Ability to travel across Leeds (full UK driving licence required).
· Competent in Office 365 and database systems.
Desirable:
· Understanding of GDPR and regulations.
· Knowledge of homelessness services or experience supporting vulnerable people.
· DBS clearance.
Pay: £21,617.11 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Leeds LS8 1AP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you hold a full UK driving licence?
- This role involves occasional evening and weekend community events. Are you able to work these hours when required?
- What interests you about working for St George's Crypt and this particular role?
- Briefly outline what skills, experience and personal qualities you have that make you a strong candidate for the Retail Community Engagement Coordinator role.
Work authorisation:
- United Kingdom (required)
Work Location: In person
