Guest relations manager Work, Jobs in Swillington, Wyk (with Salaries)

Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Group, Reservations & Events Office Manager
Doubletree by Hilton York —York
- £38,000 a year
- Full-time
- Hotel
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Deputy General Manager
The Lost and Found Leeds Club —Leeds
- £35,000 a year
- Full-time
- Restaurant management
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
12d
Duty Manager
APN Hotel Group Ltd —Leeds
- £28,000 a year
- Full-time
- Hotel
- Supervising experience
- Travel
- Employee discount
Quick apply
Front of House Receptionist (Night Role)
Supercity Aparthotels —York
- £28,824 a year
- Full-time
- Microsoft Word
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Hotel Duty Manager - Food & Beverage
York Pavilion Hotel —Fulford
- From £13.50 an hour
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
5d
Assistant Food and Beverage Manager (F/M/X)
AccorHotel —Leeds
- Full-time
- Hotel
- Restaurant
Quick apply
5d
Cloud Kitchen Assistant
Pasta Evangelists —York
- £12.21 - £13.71 an hour
- Part-time
- Bar
- Cooking
- Cleaning
- Referral programme

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Guest Relations Manager

Hilton -
Leeds

Apply Now

Job details

Full-time
£29,000 a year

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Front of house supervision
Hotel guest services experience
Overseeing budgeting and forecasting
Front desk
Valet parking
Team motivation leadership
Hotel front office operations
Hospitality management

Full job description

Exceptional Hospitality Starts with You

Hilton Leeds City is a sophisticated city centre hotel, perfectly positioned moments from Leeds Train Station and a short walk to the city’s financial district, premium shopping, and vibrant waterfront at Granary Wharf. Designed to meet the needs of both corporate and leisure travellers, the hotel offers stylish guest rooms, and refined public spaces. Guests can enjoy an elegant restaurant serving contemporary British and international cuisine, alongside a chic bar ideal for business meetings, networking, or unwinding after a day in the city. Hilton Leeds City combines polished service, comfort, and convenience in one of the UK’s leading commercial destinations

A WORLD OF REWARDS

Annual salary of £29,000 plus incentives
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Smart uniform provided
Free and healthy meals when on duty

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here's what you'll do during a typical day:

We’re looking for a charismatic and passionate Guest Relations Manager who can be the face of our Front Desk and champion an exceptional guest experience. While this role will spend time on Reception when needed, the primary focus is leading by example, inspiring the Front Office team to continuously improve service standards, and creating memorable guest interactions. The ideal candidate will have strong Front Office/Reception experience, a natural presence that builds confidence with both guests and team members, and the ability to drive engagement, accountability, and a genuine culture of hospitality.

Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest relations manager jobs in swillington, wyk

Guest Relations Manager

Group, Reservations & Events Office Manager

Deputy General Manager

Duty Manager

Front of House Receptionist (Night Role)

Hotel Duty Manager - Food & Beverage

Assistant Food and Beverage Manager (F/M/X)

Cloud Kitchen Assistant

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