Customer service manager Work, Jobs in Tamworth (with Salaries)

Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
2d
Retail Bureau Manager
Eurochange —Tamworth
- £13.80 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
10d
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
6d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
7d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
12d
Night Shift Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Business Development Manager
Experienced Energy Solutions Ltd —Tamworth
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
5d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
9d
Sales Manager
Bannatyne —Tamworth
- £14 an hour
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
4d
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
10d
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
4d
Internal Account Manager
PHSGroup —Tamworth
- £29,050 a year
- CRM software
- Sales
- Microsoft Office
- Free parking
- Annual leave
Store Manager Designate
Home Bargains —Tamworth
- £46,891 a year
- Leadership
- Store discount
- Annual leave
Quick apply
7d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount

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Service Delivery Frontline Manager

Crown SDS (Service Delivery Solutions)
Tamworth

Quick apply

Job details

Permanent | Full-time
From £34,000 a year

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Logistics
Dangerous goods
Leadership
Communication skills
Time management

Full job description

Front Line Manager

Lead a High-Performing Team | Drive Service Excellence | Make a Real Impact

Hours: Monday to Friday, 10:30am – 7:00pm

Are you a passionate people leader who thrives on developing others, solving challenges and delivering exceptional customer experiences?

We're looking for an ambitious Front Line Manager to lead and inspire our team of Service Delivery Coordinators. This is an exciting opportunity to join a growing business where you'll have the autonomy to make decisions, influence performance, and play a key role in shaping the success of both your team and our customers.

If you enjoy coaching people, building strong customer relationships and driving operational excellence, we'd love to hear from you.

Why Join Us?

✅ Lead and develop a successful customer-focused team

✅ Make a genuine impact on service delivery and business performance

✅ Be trusted to make decisions and influence outcomes

✅ Work in a fast-paced, supportive and collaborative environment

✅ Develop your leadership career with ongoing training and progression opportunities

The Role

As Front Line Manager, you'll be responsible for creating a positive, high-performing culture where people are motivated, customers receive outstanding service, and business goals are consistently achieved.

You'll lead from the front, supporting your team to deliver against customer expectations while identifying opportunities to improve efficiency, service quality and profitability.

What You'll Be Doing

Leading, coaching and developing a team of Service Delivery Coordinators.
Creating a positive and engaging team culture focused on performance and customer satisfaction.
Building strong relationships with customers, drivers and internal stakeholders.
Acting as the main escalation point for operational and customer issues.
Identifying challenges early and implementing effective solutions.
Taking ownership of pricing and job costing decisions to maximise profitability.
Ensuring excellent communication throughout the customer journey.
Driving performance against service levels, KPIs and commercial targets.

Key Responsibilities

Conduct regular 1-2-1s, performance reviews and annual appraisals.
Support employee growth through coaching, mentoring and training.
Manage attendance, annual leave and workforce planning.
Monitor customer interactions and service quality, providing constructive feedback and support.
Ensure accurate customer and driver pricing.
Manage invoicing preparation, invoice queries and driver discrepancies.
Collaborate with Account Managers and Commercial teams to support business growth.
Identify and implement process improvements that enhance customer service and efficiency.
Ensure compliance with company policies, Health & Safety standards and statutory requirements.

What We're Looking For

Essential

At least 3 years' experience managing and developing people.
A proven track record of leading high-performing teams.
Outstanding communication and relationship-building skills.
Strong organisational and planning abilities.
A proactive, solutions-focused approach to problem-solving.
High levels of accuracy and attention to detail.
Ability to work independently and collaboratively across multiple teams.
Good working knowledge of Microsoft Word, Excel and Outlook.
Adaptability within a dynamic operational environment.
Ambition to continue developing your leadership career.

Desirable

Level 3 Leadership qualification (or willingness to work towards one).
Experience within logistics, transport or service delivery operations.
Knowledge or experience of Dangerous Goods.

Ready for Your Next Leadership Challenge?

If you're an experienced manager who enjoys developing people, delivering exceptional service and driving results, this is your opportunity to make a real difference.

Apply today and take the next step in your leadership career.

Job Types: Full-time, Permanent

Pay: From £34,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Tamworth B78 3HH: reliably commute or plan to relocate before starting work (required)

Experience:

Operations environment: 1 year (required)
People management: 3 years (required)
Logistics: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Tamworth B78 3HH (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in tamworth

Service Delivery Frontline Manager

Customer Services Operations Manager

Retail Bureau Manager

Head of Employer Services

Manager Service Delivery & Transport

Customer Care and Planning Manager

Customer Service Manager

Night Shift Service Delivery Frontline Manager

Service Director

Operational People Manager

Business Development Manager

Customer Operations Area Manager

Customer & Sales Support Team Leader

Sales Manager

Contracts and Relationships Manager

Customer Experience Manager

Internal Account Manager

Store Manager Designate

Manager of Dedicated Implementations - EMEA

Label Operations Manager

I want to receive the latest job alerts for customer service manager in tamworth

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