Customer relations Work, Jobs in Telford, Eng (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Extrusion Technician
Epwin Group PLC —Telford
- Full-time
- Communication skills
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
Hospitality Team Member
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Employee assistance programme
Quick apply
4d
Guest Relations Assistant
West Midland Safari Park —Bewdley
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
8d
Receptionist
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
4d
Receptionist
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
4d
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
7d
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
9d
Civil Enforcement Officer - Walsall
APCOA PARKING (UK) LTD —Walsall
- £29,556.80 a year
- Full-time
- Customer service
- English
- Annual leave
Quick apply
9d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
New Business Sales Executive
Recra Consulting —Four Ashes
- £26,000 - £30,000 a year
- Full-time
Quick apply
2d
Harmful Sexual Behaviour Practitioner
Walsall Council —Walsall
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Flexitime
- Work from home
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Security Officer
The Westgrove Group —Shrewsbury
- £12.71 an hour
- Full-time
- Customer service
- Travel
- Agile
Quick apply
2d
Human Resources and Payroll Specialist
Epson —Telford
- £46,826 - £52,678 a year
- Full-time
- Management
- Human resources
- Leadership
Quick apply
12h
Hygiene Manager
Cargill —Wolverhampton
- Word processing
- English
- Supervising experience

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IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

customer relations jobs in telford, eng

IT Servicedesk Administrator

Customer Relationship Manager

Technical Manager

Extrusion Technician

Project Manager (12 Month Maternity Cover)

Hospitality Team Member

Guest Relations Assistant

Receptionist

Receptionist

Independent Living Advisor

Resourcing Officer

VodafoneThree - Complex Complaints Specialist

Civil Enforcement Officer - Walsall

Crematorium Manager

New Business Sales Executive

Harmful Sexual Behaviour Practitioner

Service Centre Manager

Security Officer

Human Resources and Payroll Specialist

Hygiene Manager

I want to receive the latest job alerts for customer relations in telford, eng

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