Business administration Work, Jobs in Telford, Shr (with Salaries)

Customer Service Advisor
Vivactive LTD —Telford
- Full-time
- Computer literacy
- Writing skills
- English
- Free parking
- Annual leave
Quick apply
4d
Customer Service Administrator
CML —Telford
- £27,904 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Account Administrator
Furniture Link —Telford
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
3d
Ongoing service Administrator
Milecross Financial Solutions Ltd —Newport
- £24,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Life insurance
Quick apply
11d
Administrative Assistant
City of Wolverhampton Council —Wolverhampton
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
2d
Delivery Coordinator
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Clerical Officer - Theatre & Inpatient Scheduling Team
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £25,272 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
1d
Procurement Contracts Coordinator
Babcock International —Telford
- £30,695 - £32,229 a year
- Full-time
- Hybrid work
- Annual leave
4d
Charity Administrator and Compliance Officer
Community Transformers —Wolverhampton
- £26,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
18h
HR Shared Services Specialist (f/m/d)
Hexagon Manufacturing Intelligence —Telford
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- Organisational skills
- Flexible schedule
Contracts & Data Coordinator
Community Housing —Kidderminster
- £34,653 a year
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Free parking
- Store discount
Quick apply
2d
HR Officer
Marches Academy Trust —Shrewsbury
- £32,061 - £33,699 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Free parking
Quick apply
HR Administrator
Active Care Group —Stafford
- £29,428.21 a year
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Business Support Officer
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Driving
- Travel
8d
Executive Assistant & Business Administrator
Apollo Home Healthcare —Wolverhampton
- Part-time
- Research
- Travel
- AI
- Annual leave
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Monmore Green
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
10d
Financial Monitoring and Business Support Officer
Telford and Wrekin Council —Telford
- £27,275 - £29,071 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Employee discount
12d
Accounts/Administration Assistant
Elevate Mechanical & Electrical Limited —Cannock
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
Quick apply
4d
Inbound Logistics Coordinator
Greenhous - Retail & Fleet —Telford
- £28,089.10 a year
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply

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business administration jobs near telford, shr

Customer Service Advisor

Vivactive LTD
Telford

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Annual leave
Company pension
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
PCI
Computer literacy
Writing skills
UK GDPR
English
Computer skills
Customer interaction
Phone etiquette
Communication skills

Full job description

About the Company

Vivactive is an award-winning business that stands among the fastest growing in the West Midlands. The company’s long-term aim is to become the biggest incontinence provider in Europe; here, you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people.

About the Role

As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place and manage orders, resolve queries and complete associated administration. You will often support elderly or vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential.

Key Responsibilities

What you’ll be doing:

Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders.

Support elderly and vulnerable customers with patience, empathy and clear communication, adapting your approach to individual needs.

Handle sensitive conversations about incontinence, bodily functions and anatomy confidently, respectfully and without judgement.

Manage customer queries and casework across email and live chat, including back orders, returns, refunds and delivery-related issues.

Accurately process orders, payments and customer information while working fully in line with PCI DSS, GDPR and internal procedures.

What we’re looking for:

A naturally warm, friendly and empathetic approach to customer service.

Confident speaking with customers on the telephone for much of the working day.

Comfortable discussing sensitive and personal subjects in a professional, respectful manner.

Strong verbal and written communication skills, with the ability to explain information clearly.

Good IT literacy and confidence in learning and working across multiple systems.

Strong attention to detail and the ability to accurately record customer information and process orders.

A calm, patient approach when supporting elderly, vulnerable or distressed customers.

Good organisation and the ability to balance calls with email, live chat and administrative casework.

A positive, collaborative attitude and willingness to contribute to a warm and friendly team environment.

Knowledge, Skills & Experience

Essential

These are the minimum requirements needed to perform the role successfully.

Knowledge

Understanding of what good customer service looks like, including empathy, active listening and clear communication.

Awareness of the importance of confidentiality and handling personal information appropriately.

Understanding of the need for accuracy when processing customer details, orders and payments.

Desirable

These requirements would be advantageous but are not essential.

Knowledge

Knowledge of GDPR and the principles of handling personal data securely.

Knowledge of incontinence products or experience working in a health, care or medical-adjacent environment.

Awareness of PCI DSS requirements when taking or processing card payments.

Skills

Ability to communicate confidently with elderly or vulnerable customers.

Ability to handle sensitive conversations with tact and discretion.

Confidence switching between telephone, email, live chat and administrative tasks.

Experience

Previous telephone-based customer service or contact centre experience.

Experience processing orders, refunds, returns or delivery queries.

Experience supporting vulnerable customers or working with sensitive personal information.

Core Behaviours

All employees are expected to demonstrate the following behaviours:

Customer Focus

Puts customers at the heart of decision-making and service delivery.

Accountability

Takes ownership of responsibilities and delivers on commitments.

Collaboration

Works effectively with colleagues and stakeholders.

Continuous Improvement

Seeks opportunities to improve processes, services and performance.

Respect & Inclusion

Treats others fairly, professionally and with respect.

Working Conditions:

The role is desk-based and involves extended periods using a computer and telephone headset

Based in a busy, lively office environment with a high volume of telephone activity and regular interaction with colleagues.

The office can be noisy at times, so you’ll need to be comfortable working in a fast-paced, energetic environment while maintaining focus and professionalism .

Working as part of a warm, friendly and collaborative Customer Service team.

Interview Process:

One-stage, in-person interview including a 1-hour working interview. This gives you the opportunity to see the role and systems in practice, while allowing us to assess your communication, IT literacy, accuracy and overall competence for the role.

Benefits

What’s in it for you? Please take the time to read our extensive list of benefits below:

A chance to build and grow a department in a rapidly expanding/award-winning company

Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service

Your birthday off

We’ll pay for your external training courses

Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

Free Onsite Parking

Complimentary tea, coffee, chilled water and soft drinks

Pension Scheme

Free Summer BBQ

We care about our employee’s mental and physical health with well-being practices embedded in the company

An environmentally conscious company

Apprenticeship Scheme

Free Eye Tests

Cycle2Work Scheme

Monthly Social Events (Bowling, Escape Room, Bake Off, Pumpkin Carving, Wellbeing Walks etc.)

Length of Service bonus (5/10/15 year)

Work in a fun and lively environment in an up-and-coming business! You will be a crucial member of the Vivactive team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now.

Vivactive is an equal opportunities employer. We are committed to creating an inclusive and diverse workplace where all employees and applicants are treated with dignity and respect. We do not discriminate on the basis of age, disability, gender, gender identity or expression, marital status, race, ethnicity, nationality, religion or belief, sexual orientation, or any other characteristic protected by law.

We actively encourage applications from individuals of all backgrounds and are dedicated to providing equal access to employment, development, and progression opportunities. Our recruitment and employment practices are based on merit, skills, and experience.

Benefits:

Casual dress
Free parking
On-site parking

Application question(s):

Please write a cover letter to submit alongside your CV.

Work Location: In person

Quick apply

Refine Your Search

business administration jobs in telford, shr

Customer Service Advisor

Customer Service Administrator

Customer Account Administrator

Ongoing service Administrator

Administrative Assistant

Delivery Coordinator

Clerical Officer - Theatre & Inpatient Scheduling Team

Procurement Contracts Coordinator

Charity Administrator and Compliance Officer

HR Shared Services Specialist (f/m/d)

Contracts & Data Coordinator

HR Officer

HR Administrator

Business Support Officer

Executive Assistant & Business Administrator

Operational Support Officer

Financial Monitoring and Business Support Officer

Accounts/Administration Assistant

Inbound Logistics Coordinator

Second Line IT Support Technician

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