Business support Work, Jobs in Telford, Shr (with Salaries)

Customer Service Advisor
Vivactive LTD —Telford
- Full-time
- Computer literacy
- Writing skills
- English
- Free parking
- Annual leave
Quick apply
8h
Desk Based Service Manager
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Tanning Salon Receptionist
Sunglow Aesthetics —Telford
- £13.02 an hour
- Part-time
- Sales
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Delivery Coordinator
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Customer Advisor
Pavers —Telford
- £13.00 - £13.50 an hour
- 8 hour shift
- Customer service
- Employee discount
Quick apply
1d
Administrative Assistant
GreatPride Care Limited —Shrewsbury
- £13.30 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
- Flexible schedule
Quick apply
12d
Childrens Services Business Support Officer
Telford and Wrekin Council —Telford
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Databases
- Continuous improvement
- Computer skills
- Free parking
- Employee discount
8d
Ongoing service Administrator
Milecross Financial Solutions Ltd —Newport
- £24,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Life insurance
Quick apply
7d
Customer Sales Advisor
Halfords —Telford
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
8d
Postal Delivery Driver
Royal Mail Group —Telford
- £13.68 an hour
- Overtime
- Customer service
5d
Front of House Host/Hostess
Padel + Play —Telford
- £13.00 - £13.50 an hour
- Part-time
- Computer literacy
- Supervising experience
- POS
- Free parking
- Store discount
Quick apply
14d
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Trainee Education Mental Health Practitioner
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £28,392 - £31,157 a year
- Full-time
- University
- Experience working with children
- Driving
4d
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
13d
Delivery Driver/Branch Assistant
LKQ Corporation —Telford
- Part-time
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee assistance programme
12d
Office Administrator & Bookkeeper
Renaissance Holdings Limited —Shrewsbury
- £26,000 - £28,000 a year
- Part-time
- Human resources
- QuickBooks
- Organisational skills
- Free parking
- Annual leave
Quick apply
Brand & Communications Lead
Cove Attractions —Shrewsbury
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Travel
Quick apply
12d
Crew Member
Five Guys —Telford
- £11.25 - £14.70 an hour
- Part-time
- Serving
- Customer service
- Cleaning
- Annual leave
- Employee discount
General Manager
Telford Hotel, Spa & Golf Resort —Telford
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Life insurance
Quick apply
12d
Catering Assistant
Impact Food Group —Telford
- £13,027.75 a year
- Weekend availability
- School
- Employee discount
Quick apply

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Customer Service Advisor

Vivactive LTD
Telford

Quick apply

Job details

Permanent | Full-time
8 hours ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Annual leave
Company pension
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
PCI
Computer literacy
Writing skills
UK GDPR
English
Computer skills
Customer interaction
Phone etiquette
Communication skills

Full job description

About the Company

Vivactive is an award-winning business that stands among the fastest growing in the West Midlands. The company’s long-term aim is to become the biggest incontinence provider in Europe; here, you will have an opportunity to be part of it. Recognised as an award-winning company with outstanding people and an entrepreneurial environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people.

About the Role

As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable incontinence products, place and manage orders, resolve queries and complete associated administration. You will often support elderly or vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential.

Key Responsibilities

What you’ll be doing:

Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders.

Support elderly and vulnerable customers with patience, empathy and clear communication, adapting your approach to individual needs.

Handle sensitive conversations about incontinence, bodily functions and anatomy confidently, respectfully and without judgement.

Manage customer queries and casework across email and live chat, including back orders, returns, refunds and delivery-related issues.

Accurately process orders, payments and customer information while working fully in line with PCI DSS, GDPR and internal procedures.

What we’re looking for:

A naturally warm, friendly and empathetic approach to customer service.

Confident speaking with customers on the telephone for much of the working day.

Comfortable discussing sensitive and personal subjects in a professional, respectful manner.

Strong verbal and written communication skills, with the ability to explain information clearly.

Good IT literacy and confidence in learning and working across multiple systems.

Strong attention to detail and the ability to accurately record customer information and process orders.

A calm, patient approach when supporting elderly, vulnerable or distressed customers.

Good organisation and the ability to balance calls with email, live chat and administrative casework.

A positive, collaborative attitude and willingness to contribute to a warm and friendly team environment.

Knowledge, Skills & Experience

Essential

These are the minimum requirements needed to perform the role successfully.

Knowledge

Understanding of what good customer service looks like, including empathy, active listening and clear communication.

Awareness of the importance of confidentiality and handling personal information appropriately.

Understanding of the need for accuracy when processing customer details, orders and payments.

Desirable

These requirements would be advantageous but are not essential.

Knowledge

Knowledge of GDPR and the principles of handling personal data securely.

Knowledge of incontinence products or experience working in a health, care or medical-adjacent environment.

Awareness of PCI DSS requirements when taking or processing card payments.

Skills

Ability to communicate confidently with elderly or vulnerable customers.

Ability to handle sensitive conversations with tact and discretion.

Confidence switching between telephone, email, live chat and administrative tasks.

Experience

Previous telephone-based customer service or contact centre experience.

Experience processing orders, refunds, returns or delivery queries.

Experience supporting vulnerable customers or working with sensitive personal information.

Core Behaviours

All employees are expected to demonstrate the following behaviours:

Customer Focus

Puts customers at the heart of decision-making and service delivery.

Accountability

Takes ownership of responsibilities and delivers on commitments.

Collaboration

Works effectively with colleagues and stakeholders.

Continuous Improvement

Seeks opportunities to improve processes, services and performance.

Respect & Inclusion

Treats others fairly, professionally and with respect.

Working Conditions:

The role is desk-based and involves extended periods using a computer and telephone headset

Based in a busy, lively office environment with a high volume of telephone activity and regular interaction with colleagues.

The office can be noisy at times, so you’ll need to be comfortable working in a fast-paced, energetic environment while maintaining focus and professionalism .

Working as part of a warm, friendly and collaborative Customer Service team.

Interview Process:

One-stage, in-person interview including a 1-hour working interview. This gives you the opportunity to see the role and systems in practice, while allowing us to assess your communication, IT literacy, accuracy and overall competence for the role.

Benefits

What’s in it for you? Please take the time to read our extensive list of benefits below:

A chance to build and grow a department in a rapidly expanding/award-winning company

Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service

Your birthday off

We’ll pay for your external training courses

Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

Free Onsite Parking

Complimentary tea, coffee, chilled water and soft drinks

Pension Scheme

Free Summer BBQ

We care about our employee’s mental and physical health with well-being practices embedded in the company

An environmentally conscious company

Apprenticeship Scheme

Free Eye Tests

Cycle2Work Scheme

Monthly Social Events (Bowling, Escape Room, Bake Off, Pumpkin Carving, Wellbeing Walks etc.)

Length of Service bonus (5/10/15 year)

Work in a fun and lively environment in an up-and-coming business! You will be a crucial member of the Vivactive team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now.

Vivactive is an equal opportunities employer. We are committed to creating an inclusive and diverse workplace where all employees and applicants are treated with dignity and respect. We do not discriminate on the basis of age, disability, gender, gender identity or expression, marital status, race, ethnicity, nationality, religion or belief, sexual orientation, or any other characteristic protected by law.

We actively encourage applications from individuals of all backgrounds and are dedicated to providing equal access to employment, development, and progression opportunities. Our recruitment and employment practices are based on merit, skills, and experience.

Benefits:

Casual dress
Free parking
On-site parking

Application question(s):

Please write a cover letter to submit alongside your CV.

Work Location: In person

Quick apply

Refine Your Search

business support jobs in telford, shr

Customer Service Advisor

Desk Based Service Manager

Tanning Salon Receptionist

Delivery Coordinator

Customer Advisor

Administrative Assistant

Childrens Services Business Support Officer

Ongoing service Administrator

Customer Sales Advisor

Postal Delivery Driver

Front of House Host/Hostess

Entry-Level Account Executive (HF1353751)

Trainee Education Mental Health Practitioner

Second Line IT Support Technician

Delivery Driver/Branch Assistant

Office Administrator & Bookkeeper

Brand & Communications Lead

Crew Member

General Manager

Catering Assistant

I want to receive the latest job alerts for business support in telford, shr

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