housing officer Work, Jobs in telford (with Salaries)

Housing Officer
Pinnacle Group —Oakengates
- £28,891.50 a year
- Customer service
- Military
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Housing Technical Support Officer
Telford and Wrekin Council —Telford
- £29,064 - £31,022 a year
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Free parking
- Employee discount
9h
Project Support Officer
Telford and Wrekin Council —Telford
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Employee discount
4d
Homeless Support Officer
Wyre Forest District Council —Kidderminster
- £31,206 - £33,819 a year
- Weekend availability
- English
- Negotiation
Customer Engagement Officer
Trident Group —Shrewsbury
- £12,567 a year
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
1d
Community Alarm Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Weekend availability
IDVA 55+ (Females Only)
Churches Housing Association of Dudley & District (CHADD) —Dudley
- £15.53 - £16.30 an hour
- Part-time
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Trading Standards Officer
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Remote
Housing Support Officer
Aspire Supported Living CIC —Birmingham
- £12.71 - £13.00 an hour
- Weekend availability
- Administrative experience
- Data entry
- In-person
- Bereavement leave
Quick apply
Senior Care Officer
The Wrekin Housing Group Limited —Wolverhampton
- £20,080.24 a year
- Weekend availability
- IT
- No travel
- Communication skills
10d
Retrofit Project Officer
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Annual leave
- Flexitime
4d
Tenancy Sustainment Officer
Concrete —Stoke-on-Trent
- £21,884.80 a year
- Part-time
- Driving
- Communication skills
FM Cleaner
The Wrekin Housing Group Limited —Stafford
- £26,436.80 a year
- Full-time
- IT
4d
FM Cleaner
Housing Plus Group —Stafford
- £26,436.80 a year
- Full-time
- IT
4d
FM Cleaner (Part time)
The Wrekin Housing Group Limited —Shrewsbury
- £9,913.80 a year
- Part-time
- IT
4d
FM Cleaner (Part time)
Housing Plus Group —Shrewsbury
- £9,913.80 a year
- Part-time
- IT
4d
Senior Care Officer
Housing Plus Group —Cannock
- £15,060.18 a year
- Part-time
- IT
- No travel
- Communication skills
10d

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Housing Officer

Pinnacle Group -
Oakengates

Quick apply

Job details

£28,891.50 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Driving Licence
Customer service
Military
Organisational skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.

The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.

The role is located in Donnington and will involve frequent travel to Stafford. An electric company vehicle is provided.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.

Key requirements:

Experience in housing management or a customer-focused operational role, in either public or private sectors.
Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Vehicle

Quick apply

Refine Your Search

housing officer jobs in telford

Housing Officer

Housing Technical Support Officer

Project Support Officer

Homeless Support Officer

Customer Engagement Officer

Community Alarm Officer

IDVA 55+ (Females Only)

Senior Trading Standards Officer

Housing Support Officer

Senior Care Officer

Retrofit Project Officer

Tenancy Sustainment Officer

FM Cleaner

FM Cleaner

FM Cleaner (Part time)

FM Cleaner (Part time)

Senior Care Officer

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