Hotel & accommodations guest services staff Work, Jobs in Tenterden, Ken (with Salaries)

Guest Relation Executive
Citi Terrace —Canterbury
- Up to £14.50 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
Holiday Sales - Owner and Guest Experience Advisor - HS1
Parkdean Resorts —Rye
- £12.71 an hour
- Sales
- No experience needed
- Front desk
- Store discount
- Employee assistance programme
Quick apply
22h
Nights - Team Member
Premier Inn —St Leonards-on-Sea
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Casual Guest Service Assistant
BEST WESTERN ABBOTS BARTON HOTEL —Canterbury
- £12.71 an hour
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
10d
Ground Floor - Team Member
Premier Inn —Ashford
- Up to £13.06 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Quick apply
6d
Guest Service Assistant
Hampton By Hilton Canterbury —Canterbury
- £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
7d
Ground Floor Team Member
Premier Inn —Hastings
- Up to £13.06 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Quick apply
14h
Night Reception Team Member
Travelodge —Maidstone
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
12d
Front of House Assistant
Bannatyne —Hastings
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Spa Host
The Relais Cooden Beach- Wellness —Bexhill
- Up to £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Late Bar / Night Porter
Britannia hotels No2 Limited —Sandgate
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
12d
Nights Team Member
Premier Inn —Royal Tunbridge Wells
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Night Receptionist
Ashford International Hotel & Spa —Ashford
- £10.00 - £12.71 an hour
- Night shift
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
14d
Receptionist
The George in Rye - Reception —Rye
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
5d
Receptionist
Mercure Maidstone Great Danes —Maidstone
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
5d
Night Porter
The Falstaff - Reception —Canterbury
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
3d
Reservation & Revenue Coordinator
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Full-time
- Hotel
- Hotel experience
- Resort
- Employee discount
Quick apply
6d
Kitchen Porter
Chartwells —Tonbridge
- £12.71 an hour
- Full-time
- Customer service
- Restaurant
11d

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As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in and check-outs, answering to any queries, processing all…
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Guest Relation Executive

Citi Terrace -
Canterbury

Quick apply

Job details

Permanent | Full-time | Zero hours contract
Up to £14.50 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Organisational skills
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary

We are seeking a professional and personable Guest Relation Executive to join our esteemed hospitality team. The successful candidate will be responsible for delivering exceptional guest services, ensuring a memorable experience for all visitors. This role requires excellent communication skills, a warm demeanour, and the ability to handle guest enquiries with efficiency and courtesy. The Guest Relation Executive will act as the first point of contact for guests, providing assistance and fostering a welcoming environment that reflects our organisation’s standards of excellence.

Responsibilities

Greet guests warmly upon arrival and ensure a positive first impression.
Assist guests with check-in and check-out procedures, providing relevant information about services and facilities.
Handle guest enquiries via phone, email, or in person with professionalism and courtesy.
Manage reservations, cancellations, and modifications accurately using the booking system.
Coordinate with other departments to meet guest needs promptly and efficiently.
Address guest complaints or concerns with empathy and resolve issues to ensure satisfaction.
Maintain detailed records of guest interactions and preferences to personalise future services.
Promote hotel amenities, special offers, and local attractions to enhance guest experience.
Uphold high standards of hygiene, safety, and confidentiality at all times.

Skills

Multilingual abilities are highly desirable; fluency in two or more languages is preferred.
Bilingual candidates will have a distinct advantage in communicating with diverse guests.
Excellent phone etiquette with clear articulation and professional demeanour.
Previous hotel or hospitality experience is advantageous but not essential; training will be provided.
Strong guest service orientation with a friendly, approachable attitude.
Organised with the ability to multitask effectively under pressure.
Good organisational skills to manage reservations and guest records efficiently.
Ability to remain calm and courteous in challenging situations.

This role offers an exciting opportunity for individuals passionate about hospitality to develop their skills within a dynamic environment dedicated to delivering outstanding guest experiences.

Pay: Up to £14.50 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in tenterden, ken

Guest Relation Executive

Holiday Sales - Owner and Guest Experience Advisor - HS1

Nights - Team Member

Casual Guest Service Assistant

Ground Floor - Team Member

Guest Service Assistant

Ground Floor Team Member

Night Reception Team Member

Front of House Assistant

Spa Host

Late Bar / Night Porter

Nights Team Member

Night Receptionist

Receptionist

Receptionist

Night Porter

Reservation & Revenue Coordinator

Kitchen Porter

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