Change analyst Work, Jobs in Thame, Oxf (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
3d
Connected Devices - Primary analyst, Spirometry
IQVIA —Reading
- Full-time
- Remote
- Computer literacy
- Work from home
Payroll Data Analyst
TravelodgeHotels —Thame
- Up to £40,000 a year
- Hybrid work
- Microsoft Excel
- Hotel
- SQL
- Employee discount
Quick apply
7d
Business Analyst (Data Focus)
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Part-time
- Analysis skills
- University
- Communication skills
- Annual leave
Pensions Administration - Continuous Improvement Analyst
XPS Pensions Group —Reading
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- In-person
- Employee discount
- Referral programme
Cloud Infrastructure Analyst
ITSO Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Travel
Quick apply
3d
Transformation Change Analyst - Customer Availability
Primark —Reading
- No degree
- Communication skills
Integrated Business & Resource Planning Analyst
Astroscale —Didcot
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Life insurance
- Sick pay
14d
Communications Data Investigator (2 posts)
Thames Valley Police —Kidlington
- £35,241 a year
- Part-time
- Annual leave
- Employee discount
8d
Senior Financial Modeling Analyst
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Data Engineer
Valda Energy —Bicester
- £30,000 - £35,000 a year
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
1d
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
3d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
6d
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- IT
- Annual leave
- Employee assistance programme
8d
Senior Analyst, UK Payroll & Benefits
Immunocore —Oxford
- Microsoft Excel
- Human resources
- Time management
Flexibility Markets Analyst
SSE —Reading
- £44,000 - £65,900 a year
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee discount
3d
Pensions Pricing Analyst
XPS Pensions Group —Reading
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
6d
Business Analyst
Expleo —Milton Keynes
- ERP systems
- Agile
- Financial services
14d
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
8d
Business Analyst
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Communication skills
- Free parking
- Annual leave

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
3 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

change analyst jobs in thame, oxf

Service Operations Analyst

Connected Devices - Primary analyst, Spirometry

Payroll Data Analyst

Business Analyst (Data Focus)

Pensions Administration - Continuous Improvement Analyst

Cloud Infrastructure Analyst

Transformation Change Analyst - Customer Availability

Integrated Business & Resource Planning Analyst

Communications Data Investigator (2 posts)

Senior Financial Modeling Analyst

Junior Data Engineer

Service Desk Analyst (1st Line)

Freelance Associate Business Analyst Trainer - day rate

IT Compliance Analyst

Senior Analyst, UK Payroll & Benefits

Flexibility Markets Analyst

Pensions Pricing Analyst

Business Analyst

IT Service Management Analyst

Business Analyst

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