Patient care coordinator Work, Jobs in Thamesmead, Gtl (with Salaries)

Patient Experience and Quality Coordinator
Banning Dental Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Quality control
- Travel
- Work from home
- Employee discount
Quick apply
1d
PCN Care Coordinator
Loughton, Buckhurst Hill & Chigwell PCN —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
8d
Treatment Coordinator & Patient Care Specialist
Orchard Orthodontics —London
- Full-time
- Customer service
- IT
- In-person
Quick apply
10d
Orthodontic Nurse/Treatment Coordinator
The Sandford Suite Ltd —Bexleyheath
- Part-time
- Patient care
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
8d
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
5d
Activities Coordinator
Gable Court Nursing Home —Romford
- £12.71 an hour
- Full-time
- In-person
- Care plans
- Communication skills
Quick apply
Care Coordinator - Enhanced Access
Healthcare Central London —London
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
3d
Care Coordinator
GP Surgery —London
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
8d
Endoscopy Patient Pathway Coordinator
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Computer literacy
- Organisational skills
- IT
10d
Care Coordinator
Royal Trinity Hospice —London
- £31,400 - £34,525 a year
- 12 hour shift
- Patient care
- Organisational skills
- IT
- Store discount
- Annual leave
Radiology Patient Coordinator
Bupa —South West London
- £33,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Care Coordinator
One5 Health —London
- From £26,456.80 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Annual leave
Quick apply
PCN Care Coordinator
PrimaryCareCareers —Buckhurst Hill
- £25,000 - £28,000 a year
- Care plans
- Communication skills
- Annual leave
8d
Patient Services Coordinator
Harltand Way Surgery —London
- From £12.71 an hour
- Part-time
- Administrative experience
- Office experience
- Employee discount
Quick apply
8d
Medical Receptionist / Clinic Coordinator
Health Consultants Inc —London
- £30,000 - £40,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply
11d
Education Coordinator Research (0.6 FTE)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Dental Patient Care-Coordinator/Receptionist (Full-Time)
White house dental —Godstone
- From £12.71 an hour
- Full-time
- Presentation skills
- Patient care
- Front desk
- Free parking
- Employee discount
Quick apply
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Patient Care Navigator
The Lewisham Care Partnership —London
- Up to £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Driving
- Employee discount
- Bereavement leave
Quick apply
12d
Patient Experience & Growth Coordinator
Sands End Dental & Face Studio —London
- £32,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
9d

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Patient Experience and Quality Coordinator

Banning Dental Group -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Referral programme

Qualifications

Customer service
Quality control
Mentoring
Business coaching
Communication skills

Full job description

Job Title: Patient Experience & Quality Coordinator

Job Type: Full Time Permanent

Location: Remote (UK) with regular travel to clinics
Reports: Business Director

Salary: £30,000 - £35,000 per annum + performance bonus

About Banning Dental Group & Skin Clinique

At Banning Dental Group, we are committed to transforming the way patients experience dental and skin care. Inspired by Scandinavian principles of accessibility, innovation, and exceptional service, we believe every patient interaction should be warm, welcoming, and focused on delivering outstanding outcomes.

As we continue to grow, maintaining consistency across every patient touchpoint becomes increasingly important. This role has been created to ensure that every clinic delivers the exceptional service, professionalism, and patient experience expected of the Banning brand.

Overview Of The Role

As part of our continued growth, we are introducing a new role within our operations structure: Patient Experience & Quality Coordinator.

This role is responsible for ensuring our clinics consistently deliver exceptional patient experiences and maintain the standards expected across Banning Dental Group and Skin Clinique. Working closely with Practice Managers, Reception Teams, and Operations, you will support recruitment, onboarding, training, auditing, and continuous improvement initiatives.

Acting as a champion of patient experience, you will regularly assess clinics, identify opportunities for improvement, and help develop high-performing reception and clinic host teams across the group.

This position is ideal for someone who has a passion for customer service, enjoys coaching others, and has a keen eye for detail and operational excellence.

Key Responsibilities

· Patient Experience Standards - Ensure every clinic consistently delivers a warm, welcoming, and professional patient experience in line with Banning standards.

· Clinic Quality Audits - Conduct regular clinic visits, audits, and quality assessments to identify strengths, opportunities, and areas for improvement.

· Reception Recruitment Support - Support the recruitment process for Receptionists and Clinic Hosts, helping identify candidates who align with Banning's culture, values, and service standards.

· Reception Training & Development - Deliver onboarding, coaching, and ongoing development support for Receptionists and Clinic Hosts across the group.

· Mystery Shopping & Quality Control - Review patient interactions, enquiry handling, telephone standards, and front-of-house processes to ensure consistency and excellence.

· Patient Journey Improvement - Identify opportunities to improve patient experience, service delivery, and operational efficiency throughout the patient journey.

· Standards & Compliance Monitoring - Ensure clinics consistently follow company procedures, service standards, and patient communication guidelines.

· Feedback & Insight Reporting - Gather patient and operational feedback, identify trends, and provide recommendations for continuous improvement.

· Cross-Department Collaboration - Work closely with Operations, Practice Managers, Marketing, Concierge, and Reception Teams to support wider business objectives.

Must-Have Attributes

· Customer Service Excellence - Passionate about delivering exceptional experiences and creating positive patient interactions.

· Training & Coaching Ability - Confident supporting, mentoring, and developing team members to achieve high standards.

· Strong Communication Skills - Able to communicate professionally and confidently with patients, teams, and senior stakeholders.

· Organisation & Attention to Detail - Highly organised with a keen eye for consistency, presentation, and service quality.

· Proactive Approach - Takes initiative to identify opportunities for improvement and implement positive change.

· Problem Solving Skills - Able to identify issues quickly and work collaboratively to find practical solutions.

· Relationship Builder - Builds strong working relationships across multiple clinics and departments.

· Basic Dental Knowledge - A basic understanding of dental treatments and patient journeys would be beneficial but is not essential.

· Flexibility & Travel - Comfortable travelling regularly between clinics to support training, audits, and quality improvement initiatives.

Benefits

· Competitive Salary

· Company Pension

· Employee Discounts on Treatments

· Opportunities for Career Development

· Supportive and Collaborative Work Environment

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Referral programme
Work from home

Application question(s):

Do you have experience in a customer service focused role?
Are you able to commute to all Banning locations?

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

patient care coordinator jobs in thamesmead, gtl

Patient Experience and Quality Coordinator

PCN Care Coordinator

Treatment Coordinator & Patient Care Specialist

Orthodontic Nurse/Treatment Coordinator

Care Coordinator

Activities Coordinator

Care Coordinator - Enhanced Access

Care Coordinator

Endoscopy Patient Pathway Coordinator

Care Coordinator

Radiology Patient Coordinator

Care Coordinator

PCN Care Coordinator

Patient Services Coordinator

Medical Receptionist / Clinic Coordinator

Education Coordinator Research (0.6 FTE)

Dental Patient Care-Coordinator/Receptionist (Full-Time)

Customer Care Coordinator

Patient Care Navigator

Patient Experience & Growth Coordinator

I want to receive the latest job alerts for patient care coordinator in thamesmead, gtl

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