Systems analyst Work, Jobs in Thatcham, Brk (with Salaries)

Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
8d
Business Analyst
Reassured —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
9d
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
14d
Cyber Threat Hunting Specialist
Vodafone —Newbury
- Full-time
8d
Ops Support (Engineer)-Associate Analyst Level
Visa Europe Limited —Basingstoke
- Microsoft Office
- Java
- C++
7d
Systems Analyst, AWS
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- AWS
- Analysis skills
- Computer networking
3d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
7d
Community Risk and Intelligence Analyst
Fire Service —Calcot
- £39,862 - £45,091 a year
- Annual leave
- Flexible schedule
6d
QC Analyst II
Thermo Fisher Scientific —Swindon
- Weekend availability
22h
Business Analyst (6 months)
RWS Group —Maidenhead
- Microsoft Office
- Analysis skills
- Agile
8d
Data Scientist
Pragma —Newbury
- SQL
- Machine learning
- Mentoring
Innovation Analyst
Innovate UK —Swindon
- £46,743 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
14d
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
Application Analyst- (Associate Level)
Visa Europe Limited —Basingstoke
- 12 hour shift
- Microsoft Office
- Master's degree
- SQL
Associate Data Visualization Analyst
SAS —Marlow
- Computer Science
- Sales
- Data analysis skills
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Software troubleshooting
- Computer networking
- In-person
- Employee discount
Quick apply
2d
Network Solutions Analyst
Gist Limited —Basingstoke
- Up to £41,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
2d
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
8d

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Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
8 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
English
IT
Customer support
SaaS
Communication skills

Full job description

Support Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Service Desk Analyst to join our growing team. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for support requests, handling tickets through our service desk platform and working closely with internal teams to ensure issues are resolved efficiently and professionally.

Alongside day-to-day support administration, the role includes a technical element requiring an understanding of our software systems, troubleshooting user issues, and assisting with system configuration and testing where required.

This is an excellent opportunity to develop both customer support and technical skills within a fast-moving technology business.

Key Responsibilities

Manage incoming support tickets via the service desk platform
Respond to customer queries in a professional and timely manner
Troubleshoot first-line technical and system issues
Escalate more complex issues to senior technical teams where appropriate
Maintain accurate ticket updates, notes, and resolutions
Support users with system access, configuration, and basic training
Monitor ticket queues and ensure SLA targets are met
Work collaboratively with internal teams to resolve customer issues
Assist with testing and validation of software updates and fixes
Contribute to internal documentation and knowledge base articles
Identify recurring issues and suggest process improvements

Skills & ExperienceEssential

Strong communication and customer service skills
Organised with good attention to detail
Comfortable learning and using software systems
Basic technical troubleshooting ability
Ability to prioritise workload and manage multiple tasks
Positive, team-oriented attitude
Good written English and professional, friendly communication style
Staying calm and professional when under pressure

Desirable

Previous experience in a support desk or customer support role
Experience using ticketing/service desk systems
Understanding of SaaS/software platforms
Familiarity with Microsoft 365 and general business IT systems
Experience working in a technology or software business

What Success Looks Like

Tickets handled efficiently and professionally
Customers receive timely and helpful communication
Strong understanding of company software and processes develops over time
Escalations are accurate and well documented
Positive contribution to team culture and continuous improvement

Career Development

This role offers progression opportunities into:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Operations or Product Support roles

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

systems analyst jobs in thatcham, brk

Service Desk Analyst

Business Analyst

SOC Analyst

Service Desk Analyst

Product Analyst (Finance Applications)

Cyber Threat Hunting Specialist

Ops Support (Engineer)-Associate Analyst Level

Systems Analyst, AWS

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Community Risk and Intelligence Analyst

QC Analyst II

Business Analyst (6 months)

Data Scientist

Innovation Analyst

Level 2 Support Analyst

Application Analyst- (Associate Level)

Associate Data Visualization Analyst

Security Systems Analyst

Network Solutions Analyst

IT Helpdesk Analyst

I want to receive the latest job alerts for systems analyst in thatcham, brk

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