Customer specialist Work, Jobs in Theale, Brk (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Customer Service Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
12d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience KPI Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
Quick apply
4d
Finance Assistant Part time - 22.5 hrs per week (Flexible working)
Automation Consultants Ltd —Reading
- £16,500 - £22,500 a year
- Part-time
- Microsoft Excel
- AWS
- Analysis skills
- Flexible schedule
Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
9d
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Vehicle Damage Assessor (VDA) Trainee
Motofix Accident Repair Centres —Oxford
- Up to £33,500 a year
- Sales
- Customer service
- IT
- Annual leave
- Life insurance
Quick apply
10d
Customer Service Advisor (Part-time)
The Fish Society —Guildford
- £14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
12d
Overseas Patients Co-ordinator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
- Administrative experience
- Communication skills
Boots Beauty Specialist
Boots —Reading
- £16 an hour
- Weekend availability
- Oracle
- IT
- Employee assistance programme
- Employee discount
6d
Voice of Customer and Insight Executive
M&G plc —Reading
- Full-time
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Annual leave
6d
Customer Experience Data and Insight Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
4d
Residential Solar Salesperson - £55k+ Target Earnings
Spirit Solar Ltd —Reading
- £45,000 - £65,000 a year
- Full-time
- Schematics
- Sales
- CAD
- Free parking
Quick apply

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customer specialist jobs near theale, brk

Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer specialist jobs in theale, brk

Contact Centre Associate

Arrears & Collections Associate

Service Desk Analyst

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Executive

Customer Journey Improvement Specialist

Service Desk Analyst

Retailer Support Advisor

Customer Experience KPI Specialist

Finance Assistant Part time - 22.5 hrs per week (Flexible working)

Customer Success Onboarding Specialist (12 Month Contract)

Sales - Sales Advisor - UK

Customer Care Specialist

Vehicle Damage Assessor (VDA) Trainee

Customer Service Advisor (Part-time)

Overseas Patients Co-ordinator

Boots Beauty Specialist

Voice of Customer and Insight Executive

Customer Experience Data and Insight Specialist

Residential Solar Salesperson - £55k+ Target Earnings

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