Service representative Work, Jobs in Thornaby On Tees, Nyk (with Salaries)

Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Care Assistant (Drivers Essential)
The Five Lamps Organisation —Thornaby on Tees
- £13.55 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply
Internal Sales
Lionweld Kennedy Group —Middlesbrough
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Sales Canvasser
Ringtons —Newton Aycliffe
- £25,620 - £35,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
8d
International Communications Representative (CHEMISTRY)
Voicentric Ltd Durham —Durham
- £13.35 an hour
- Full-time
- Hybrid work
- Spanish
- English
- No degree
- Profit sharing
- Health & wellbeing programme
Quick apply
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
Internal Sales Executive
Danesmoor —Newton Aycliffe
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Referral programme
Quick apply
13d
Field Sales Representative - P&G
Field Sales Solutions —Stockton-On-Tees
- £27,552.50 a year
- Full-time
- Communication skills
- Negotiation
Quick apply
14d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 - £6,000 a month
- Full-time
Quick apply
Mechanical Services Supervisor
CDR M&E Services LTD —Eaglescliffe
- £42,000 - £48,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Free parking
Quick apply
1d
Business Development & Events Representative
Mehxiv Secuity —Teesside
- £12.71 an hour
- Part-time
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
12d
Housing Officer (Specialising in Anti-Social Behaviour)
North Star Housing Group —Stockton-On-Tees
- £37,288 - £39,523 a year
- Full-time
- Communication skills
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply
Mortgage Advisor
PRIMIS Mortgage Network —Middlesbrough
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
Administration Scheduler
Blanchardstown and Inner City Home Care Association —North Road
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
People Business Partner
PD Ports —Middlesbrough
- £50,000 - £55,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Dental Sales Representative
IQVIA —Durham
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership

I want to receive the latest job alerts for service representative in thornaby on tees, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service representative jobs near thornaby on tees, nyk

Customer Service Representative

Unity Shared Services Ltd
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£23,132.20 - £25,000.00 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Technical troubleshooting
Travel arrangements
Incident queue management
Ticket management
Microsoft Office Suite
Technical support
Microsoft Office
Ticket management systems
Accommodation booking
Customer support
Customer interaction
Remote diagnostics

Full job description

Why the role exists

The Customer Service Representative (CSR) exists to act as the first point of contact and first responder within Unity World Group's technical delivery function. This role receives, stabilises and triages customer issues quickly — applying fast, low-risk fixes where appropriate and ensuring problems are handed over cleanly into the delivery engine when escalation is required.

The CSR also manages provisioning and order flow for Unity's communications and connectivity services, liaising with suppliers and carriers to ensure service activations happen smoothly and accurately.

This role is critical to reducing customer frustration at the earliest point, protecting engineering capacity for complex work and maintaining confidence in Unity's ability to respond when things go wrong.

First Response and Issue Stabilisation

Act as the first responder for all incoming customer service requests and technical incidents
Acknowledge issues quickly, assess impact and provide immediate reassurance to the customer
Apply fast, common and low-risk fixes where appropriate to restore service or stabilise the situation
Ensure customers feel heard, understood and confident that action is underway

Triage, Categorisation and Handover

Accurately triage and categorise issues in line with Unity's service standards
Determine when an issue must be escalated to Technician Level 1, Level 2 or a specialist
Hand over issues with clear, structured information to avoid rework, delay or confusion
Retain oversight post-handover to ensure progress continues and the customer is kept informed

Provisioning and Order Flow Support

Support provisioning and activation of services including connectivity, VoIP and hosted services
Liaise with suppliers and carriers for order placement, updates and confirmations
Ensure provisioning activity is accurately recorded and handed over where required
Book hotels and travel for field engineers when required

Operational Discipline and Data Quality

Create, update and manage tickets with high accuracy and completeness
Maintain clean records across customer, asset and service systems
Participate in ticket and order review meetings
Contribute insights on recurring issues and process improvement opportunities

Tools and Resources

MyBE and customer management systems
Internal ticket and order management systems
Remote management software for device access, diagnostics and monitoring
Supplier and vendor portal access
Microsoft Office suite
Sales order system

Measurable Goals

Provide fast, calm and effective first response to every customer issue

Reduce customer frustration at the earliest possible point

Resolve simple issues quickly and safely without unnecessary escalation

Ensure complex issues enter the delivery engine cleanly and with complete information

Measurable Objectives

Acknowledge and respond to all incoming issues within defined SLA timeframes

Resolve a defined proportion of issues without escalation (target: ≥70%)

Ensure all escalated tickets are complete, accurate and immediately actionable

Maintain consistent customer communication until ownership transfers

Achieve customer satisfaction score of ≥90% following first interaction

Pay: £23,132.20-£25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Is one of your key skills organisation?

Work Location: In person

Quick apply

Refine Your Search

service representative jobs in thornaby on tees, nyk

Customer Service Representative

Care Assistant (Drivers Essential)

Retail Sales Advisor - Stockton

JUNIOR SALES ADVISOR

Internal Sales

Sales Canvasser

International Communications Representative (CHEMISTRY)

Field Sales Representative

Internal Sales Executive

Field Sales Representative - P&G

JUNIOR SALES CONSULTANT

SALES EXECUTIVE

Mechanical Services Supervisor

Business Development & Events Representative

Housing Officer (Specialising in Anti-Social Behaviour)

Junior Commercial Advisor

Mortgage Advisor

Administration Scheduler

People Business Partner

Dental Sales Representative

I want to receive the latest job alerts for service representative in thornaby on tees, nyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected