Member experience specialist Work, Jobs in Thorney, Ntt (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Rehabilitation Assistant - The Laurels
Active Care Group —Lincoln
- £25,292 a year
- Full-time
- Rehabilitation centre
- Employee assistance programme
- Referral programme
5d
Sales Assistant
Topps Tiles —Lincoln
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
- No experience needed
- Employee discount
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Retail Sales Advisor -20 Hours
DFS —Lincoln
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
8d
Sales Engineer
Wefco —Gainsborough
- Full-time
- CRM software
- Microsoft Excel
- In-person
- Free parking
- Sick pay
Quick apply
School and Care Administrator
Kisimul —Lincoln
- £26,158.70 a year
- Monday to Friday
- Microsoft Outlook
- Microsoft Office
- School
- Referral programme
Quick apply
12d
Support Hub Specialist Domestic Abuse Practitioner (SDAP) 30 hours per week
EDAN Lincs —Lincoln
- From £26,987.80 a year
- Part-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Recovery Coordinator
Change Grow Live —Worksop
- £28,557.79 - £32,802.41 a year
- Remote
- Travel
- Time management
- Annual leave
- Employee discount
Barista
Medirest —Sutton-In-Ashfield
- £12.92 an hour
- Part-time
- Customer service
- Hotel
Machine Operator (Arboriculture)
Ground Control —Newark-on-Trent
- Full-time
- Communication skills
- Annual leave
- Life insurance
Quick apply
Porter
Medirest —Mansfield
- £12.92 an hour
- Full-time
- Customer service
- Hotel
- Restaurant
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Free parking
- Employee discount
Quick apply
Cleaning Team Member
Demon Cleaning Services —Lincoln
- £12.71 an hour
- Part-time
- Driving
- In-person
Quick apply
SEND Teacher
Venture Independent School —Wragby
- £32,916 - £45,352 a year
- Full-time
- Working with children
- In-person
- School
Quick apply
2d
Outpatient Clinical Assistant - Head and Neck
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £25,760 - £27,476 a year
- Part-time
1d
Care Assistant - Full Time Days
Prime Life —Waddington
- £12.96 - £13.32 an hour
- Full-time
- Annual leave
- Referral programme
Quick apply
Experienced RVN - Referral Practice
Gainsborough Referrals-Lincolnshire VT Specialists t/as —Gainsborough
- £33,000 - £38,000 a year
- 8 hour shift
- Laboratory experience
- Bachelor's degree
- In-person
- Free parking
- Employee discount
Quick apply
9d
Pharmacy Manager - Lincoln - 9 months FTC
Tesco UK —Lincoln
- £44,990 - £61,861 a year
- Part-time
- IT
Trainee Assistant Manager / Assistant Manager
Forrest Motors Lincoln —Lincoln
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
3d

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Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

member experience specialist jobs in thorney, ntt

Customer Service Team Leader (12 month contract)

Rehabilitation Assistant - The Laurels

Sales Assistant

Customer Services Executive

Retail Sales Advisor -20 Hours

Sales Engineer

School and Care Administrator

Support Hub Specialist Domestic Abuse Practitioner (SDAP) 30 hours per week

Recovery Coordinator

Barista

Machine Operator (Arboriculture)

Porter

Operations Systems Lead

Cleaning Team Member

SEND Teacher

Outpatient Clinical Assistant - Head and Neck

Care Assistant - Full Time Days

Experienced RVN - Referral Practice

Pharmacy Manager - Lincoln - 9 months FTC

Trainee Assistant Manager / Assistant Manager

I want to receive the latest job alerts for member experience specialist in thorney, ntt

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