Incident manager Work, Jobs in Thornton, Lec (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Data Centre Operations Manager
Arcus FM —Leicester
- Up to £65,000 a year
- Full-time
- Management
- Engineering
- Organisational skills
Quick apply
SHEQ Manager
Max Energy Ltd —Leicester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Construction experience
Quick apply
6d
Network Operations Manager
National Grid Electricity Distribution —Castle Donington
- £95,000 - £98,000 a year
- Engineering
- Electrical Engineering
- Leadership
- Free parking
- Annual leave
Quick apply
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
HSEQ Manager
Wilten Construction —Market Harborough
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Free parking
Quick apply
10d
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
4d
Regional Security Manager - EMEA (m/f/x)*
Solventum —Loughborough
- Full-time
- Hybrid work
- PMP
- Military
- English
9d
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
2d
Head of Groundcare
Earl Shilton Town Council —Earl Shilton
- £31,537 - £33,143 a year
- Full-time
- Management
- Maintenance
- English
Quick apply
12d
Control Room Manager
GXO Logistics —Crick
- Up to £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Operations Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Excel
- Driving
- IT
Security Manager
InPost UK —Lutterworth
- £36,000 a year
- Weekend availability
- Microsoft Excel
- Management
- IT
- Annual leave
- Employee assistance programme
Quick apply
Cyber Security Manager
Ideagen —Ruddington
- Full-time
- Azure
- AWS
- Team management
Senior Quality Manager (Hardware Products)
ONYX Insight —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Transport Operator - 4 on, 4 off
Moran Logistics —Derby
- £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
- Free parking
Quick apply
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
Maintenance Manager
Unite Students —Leicester
- £38,000 a year
- Hospitality
- Maintenance
- Leadership
- Annual leave
- Employee assistance programme
11d

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IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

31 July 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CF1

Apply Now

Refine Your Search

incident manager jobs in thornton, lec

IT Incident and Problem Manager

Operations Manager

Data Centre Operations Manager

SHEQ Manager

Network Operations Manager

Service Desk & Operations Manager

HSEQ Manager

Customer Operations Area Manager

Regional Security Manager - EMEA (m/f/x)*

Operations Strategy Manager

Head of Groundcare

Control Room Manager

Sterility Assurance Manager

Operations Manager

Security Manager

Cyber Security Manager

Senior Quality Manager (Hardware Products)

Transport Operator - 4 on, 4 off

IT Support Manager

Maintenance Manager

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