Junior engineer Work, Jobs in Thornton Heath, Gtl (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
5d
Junior Software Engineer
MEADOW HILL CONSULTING LTD —Royal Tunbridge Wells
- £32,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
- Free parking
- Bereavement leave
Quick apply
5d
Junior Integration Engineer
Ericsson —Croydon
- Azure
- Laboratory experience
- Java
7d
Junior/Assistant Geotechnical Engineer or Engineering Geologist
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Engineering
- Supervising experience
- Travel
Intern Trainee - UK
Atlas Technica —London
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Junior Developer
RMG Digital Ltd —London
- Up to £35,000 a year
- Full-time
- Remote
- JavaScript
- APIs
5d
Junior Software engineer
vServices —London
- Computer Science
- SQL
- C++
Junior RAN Test Engineer
Ericsson —Croydon
- Azure
- Laboratory experience
- Java
7d
Software Engineer (Junior or Mid-Level)
iPlace Global —London
- £28,000 - £50,000 a year
- Full-time
- English
- SQL
- AWS
Quick apply
Junior Project Engineer
Megan Renewable Installations Ltd —London
- Full-time
- Hybrid work
- CAD
- System design
- Electrical experience
Quick apply
Junior Trade Support Engineer
Fasanara —London
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Junior-Mid Software Engineer - Optimisation/Operations Research
Flexciton —London
- Hybrid work
- Computer Science
- Bachelor's degree
- IT
- Employee discount
13d
Junior Engineer
Tracer Cloud Inc —London
- Up to £70,000 a year
- Full-time
- AWS
- AI
- Python
- Annual leave
Junior Broadcast Engineer
PA Media —London
- £33,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Organisational skills
Quick apply
7d
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
13d
Junior Data Engineer - Integration
Ocean Infinity —London
- £30,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Junior Field Services Engineer
Omnicell —London
- £27,000 - £31,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Hospital
Junior Implementation Engineer - London
Pierce Washington —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
Quick apply
Applied AI Solution Engineer - Kearney Activate
Kearney —London
- Full-time
- Azure
- Master's degree
- SQL
Junior IT Engineer
Parry Street Tech —London
- From £26,500 a year
- Full-time
- Azure
- English
- IT
Quick apply

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3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
5 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

junior engineer jobs in thornton heath, gtl

3rd Line Service Desk Technician

Junior Software Engineer

Junior Integration Engineer

Junior/Assistant Geotechnical Engineer or Engineering Geologist

Intern Trainee - UK

Junior Developer

Junior Software engineer

Junior RAN Test Engineer

Software Engineer (Junior or Mid-Level)

Junior Project Engineer

Junior Trade Support Engineer

Junior-Mid Software Engineer - Optimisation/Operations Research

Junior Engineer

Junior Broadcast Engineer

Software Engineer, Junior / Graduate (m/f/*)

Junior Data Engineer - Integration

Junior Field Services Engineer

Junior Implementation Engineer - London

Applied AI Solution Engineer - Kearney Activate

Junior IT Engineer

I want to receive the latest job alerts for junior engineer in thornton heath, gtl

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