Service manager Work, Jobs in Thornton Heath, Gtl (with Salaries)

Restaurant Operations Manager
Independent Michelin Guide Restaurant —Soho
- £43,000 - £46,000 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Employee discount
- Referral programme
Quick apply
2d
Trainee Property Manager
Mandeville Property Management —Coulsdon
- £22,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Office experience
- Work from home
- Referral programme
Quick apply
14d
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
BE Inspired Youth Intervention Leader
BE Inspired Youth & Community C.I.C. —London
- £18 an hour
- Part-time
- Working with children
- Mentoring
- IT
Quick apply
12d
Soft Play Assistant Manager
Penelope's Restaurant —Sidcup
- Up to £14 an hour
- Part-time
- Hospitality
- Management
- Working with children
- Free parking
Quick apply
Resident Experience Associate
CompassRock International —Croydon
- £29,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Head Team Lead (Live-In) at Busy Dog Boarding Kennel
Royvon Dog Training & Hotels (Esher) —Esher
- £30,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Employee discount
Quick apply
3d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Padel Centre & Gym Manager
Bubble Boys Events —Sydenham
- £32,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
4d
Airside Service Performance Manager
Red Handling UK —Gatwick Airport
- £42,000 - £47,000 a year
- Weekend availability
- English
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
2d
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply
Retail Team Leader
Company Shop Group —Norwood
- £14.20 an hour
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Assistant Store Manager - Orpington
Oak Furnitureland —Orpington
- £46,000 - £50,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Furniture Sales Showroom Manager
Nick Scali Furniture —Croydon
- £35,000 - £65,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Retail Sales Advisor - Orpington
Oak Furnitureland —Orpington
- £45,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme

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Restaurant Operations Manager

Independent Michelin Guide Restaurant
Soho

Quick apply

Job details

Permanent | Full-time
£43,000 - £46,000 a year
2 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount
Referral programme
Sick pay

Qualifications

Hospitality
Operations management
Customer service
Employment law
Restaurant management
HR sourcing
Organisational skills
Food safety
Leadership
Restaurant experience
Communication skills
Time management

Full job description

Overview

We are looking for an experienced and highly organised Restaurant Operations Manager to take ownership of the day-to-day operation of our independent restaurant. This is a hands-on leadership role for someone who thrives on maintaining exceptional standards, building efficient systems and ensuring every aspect of the restaurant operates seamlessly. Working closely with the owner, you will be responsible for leading the team, delivering an outstanding guest experience and creating a culture of accountability, consistency and continuous improvement.

Responsibilities

Operational Excellence

Take full ownership of the daily operation of the restaurant.
Ensure opening, closing and service procedures are completed to the highest standard.
Maintain exceptional cleanliness, organisation and presentation throughout the restaurant.
Ensure all equipment is maintained, serviced and repaired promptly.
Oversee stock ordering and inventory management, including food, beverages, wine, cleaning chemicals and restaurant supplies.
Maintain organised storage areas and stock rotation procedures.
Identify operational improvements and implement efficient systems and processes.

Compliance & Health & Safety

Ensure full compliance with Food Safety, Health & Safety and licensing regulations.
Complete and monitor all required compliance records, checklists and audits.
Maintain allergen procedures and ensure legal compliance.
Ensure the restaurant is inspection-ready at all times.

Guest Experience

Lead service to deliver exceptional guest experiences.
Resolve guest feedback and complaints professionally and proactively.
Monitor service standards and continuously coach the team to exceed guest expectations.

Team Leadership

Lead, motivate and develop the front-of-house team.
Prepare rotas in line with labour budgets and business needs.
Conduct team briefings, training and performance reviews.
Maintain high levels of accountability and performance across the team.
Support recruitment, onboarding and ongoing development of team members.

Business Performance

Monitor labour costs and productivity.
Minimise waste through effective stock control.
Work closely with the owner to improve operational performance.
Take ownership of problems and ensure they are resolved without supervision.

Skills

Essential

Previous experience managing a busy premium restaurant.
Strong operational management skills with exceptional attention to detail.
Proven ability to lead and develop high-performing teams.
Excellent organisational and time management skills.
Experience managing rotas, labour costs and stock control.
Strong understanding of Food Safety, Health & Safety and allergen regulations.
Excellent communication and problem-solving skills.
Calm under pressure with a proactive, solutions-focused mindset.

We are looking for someone who:

Naturally notices the details others miss.
Takes ownership rather than waiting to be asked.
Leads by example and holds themselves and others accountable.
Enjoys building systems, improving processes and maintaining consistently high standards.
Wants to build a long-term career within an ambitious independent restaurant.

What Success Looks Like

The restaurant consistently operates to exceptional standards.
Guests receive an outstanding experience every day.
The team is well-trained, motivated and accountable.
Compliance, cleanliness and organisation are never compromised.

This role is ideal for someone who enjoys creating order, maintaining exceptional standards and taking genuine ownership of an operation—not simply managing shifts.

Pay: £43,000.00-£46,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Referral programme
Sick pay

Experience:

Restaurant management: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in thornton heath, gtl

Restaurant Operations Manager

Trainee Property Manager

Regional Service Improvement Manager

BE Inspired Youth Intervention Leader

Soft Play Assistant Manager

Resident Experience Associate

Head Team Lead (Live-In) at Busy Dog Boarding Kennel

Store Manager

Padel Centre & Gym Manager

Airside Service Performance Manager

Relief Hostel Manager/Service Manager (12 months Fixed Term)

Guest Experience Executive

Retail Team Leader

Assistant Store Manager - Orpington

Customer Success Manager

Contract Support

Head Of Customer Experience

Reservations Agent Day

Furniture Sales Showroom Manager

Retail Sales Advisor - Orpington

I want to receive the latest job alerts for service manager in thornton heath, gtl

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