Customer experience advisor Work, Jobs in Thriplow, Cam (with Salaries)

Claims Support Advisor
AutoProtect Group —Harlow
- £26,514.90 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
National Express —Stansted
- £13.94 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Employee assistance programme
2d
Sales - Sales Advisor - UK
New Look —Cambridge
- Part-time
- Microsoft Word
Fixed-Term Customer Service Assistant
Ede and Ravenscroft —Cambridge
- Full-time
- Customer service
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
9d
Sales Advisor - Cambridge
Whittard of Chelsea —Cambridge
- £11.78 - £12.71 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee discount
14d
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
11d
Customer Champion
Tapi —Bedford
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Advisor
Boots —Cambridge
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
7d
Customer Sales Advisor
Rutherfords Punting —Cambridge
- £100 - £500 a day
- Overtime
- Bilingual
- Spanish
- Sales
- Employee discount
Quick apply
2d
Customer Service Advisor
Kier Group —Alconbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
14d
Customer Sales Advisor
Halfords —Cambridge
- £11.95 - £13.81 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
1d
Customer Services Advisor
Halfords —Cambridge
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
1d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Estate Assistant
The Guinness Partnership —Stevenage
- £26,724 a year
- Full-time
- Customer service
2d
Retail Sales Advisor - Stevenage
Oak Furnitureland —Stevenage
- £47,035 - £51,788 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
HR Administrator
B&M Retail —Bedford
- Full-time
- Human resources
- Time management
10d
Dispenser
Boots —Royston
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Retail Sales Advisor
poltronesofà —Harlow
- £24,026.11 - £27,112.80 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
Quick apply

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Claims Support Advisor

AutoProtect Group -
Harlow

Quick apply

Job details

Permanent | Full-time
£26,514.90 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Discounted gym membership
Company events
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Numeracy
Communication skills

Full job description

Claims Support Advisor

Claims Department | Reports to: Front Line Team Manager

Contract type: Permanent
Working hours: 38.8 per week, Monday-Friday 9am-5:30pm, 1 in 3 Saturdays 9am-1pm
Salary: £26,514.90 per annum

The Role

In this role you will resolve escalated emails/phone calls in line with the needs of the business and provide administrative and analytical support within the Claims Front Line Team. You will also be required to provide administrative support to the management team/field agents.

What You’ll Do

Deal with claim queries from customers, clients and repairers
Respond to all external and internal clients, including telephone, emails etc
Assist with upskilling / liaising with the teams to provide a cohesive response for all enquiries including initial triages for all issues
Support the claim department with daily BAU functions
Provide accurate claims advice across a variety of products
Resolve claims across a variety of platforms; telephone, email and online
Maintain company service levels
Provide support to the sales team by providing accurate and timely information
Provide professional and friendly advice
Produce reports / spreadsheets on claims issues and queries on request
Arrange vehicle assessments
Other reasonable duties as required

What you’ll bring:

Skills and competencies

The ability to understand customer requirements to ensure queries are dealt with appropriately
A high level of literacy and numeracy
Strong initiative
Good written and oral communication skills
Ability to work effectively under pressure both within a team or on own initiative
Good planning and organisation skills with the ability to prioritise

Essential:

Experience in a customer service role
Microsoft Office including Word and Excel
Good communication skills

Desired:

Experience in a FCA regulated environment
A background in insurance product administration and claims resolution
Knowledge within the motor industry

Our Company Benefits:

Annual leave entitlement of 25 days, plus bank holidays
Cycle to work scheme
SmartSpending App, saving you money on shopping, days out, holidays, gym discount etc
Life assurance – x4 of your basic annual salary
Company events: Sports day, Christmas party, Charity bake sales and pizza Thursdays, Wellness Activities
EAP Programme: Access to BEN and Health Assured
Mental health first aiders / first aiders
Smart Tech salary sacrifice - giving you access to the latest laptops, tablets, and smartphones in a tax-efficient way – helping you stay connected and productive both at work and home.
Pension contribution from employer
The PitStop Rewards: Store discounts, health and wellbeing, access to free HelloFresh recipes and fitness videos
Refer a friend scheme
Free parking

Who We Are

AutoProtect Group supplies value-added insurance products and warranties to the consumer market via our retail partners at dealerships and brokers across the UK and Europe. We are a trusted partner across the automotive industry. Since 2004 we've built relationships and developed partnerships with premier manufacturers, a substantial cohort of the AM Top 200, and more than 3,000 independent vehicle retailers.

Our Culture

Our culture is a feeling shared by everyone who works within AutoProtect Group. Think of it as our DNA, or the environment we work in. Our purpose and values both help us create our culture. Our values are:

Stronger Together: One Family
Respectful: Every Interaction Matters
Bold: The courage to do what’s rights
Agile: Embrace change and use initiative
Make it Happens: Own it with pride

This is an exciting time to join here at AutoProtect if you feel like you are ready for the challenge, hit apply today! We look forward to reading your application.

Next Steps of the recruitment process

Submit your CV
If shortlisted, you will receive a Pre-Screening call (15 mins) from our In-House Recruiter to discuss the role in further details and for us to find out more about you and your work experience.

Lastly, we wish you best of luck with your application.

Pay: £26,514.90 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Ability to commute/relocate:

Harlow CM19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you now or in the future require a visa sponsorship to work in the United Kingdom?

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in thriplow, cam

Claims Support Advisor

Customer Service Advisor

Sales - Sales Advisor - UK

Fixed-Term Customer Service Assistant

Sales Advisor - Cambridge

In-house FCA Compliance Lead

Customer Champion

Customer Service Advisor

Customer Advisor

Customer Sales Advisor

Customer Service Advisor

Customer Sales Advisor

Customer Services Advisor

JUNIOR SALES ADVISOR

Estate Assistant

Retail Sales Advisor - Stevenage

HR Administrator

Dispenser

Retail Sales Advisor

Junior Commercial Advisor

I want to receive the latest job alerts for customer experience advisor in thriplow, cam

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