Senior service desk Work, Jobs in Thurleigh, Bdf (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
13d
Crown Court Clerk
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Network Administrator (NetAdmin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5d
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Senior Account Manager
Air IT —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
- Employee assistance programme
Transport Planner / Assistant Transport Planner - Cambridge
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Communication skills
- Flexitime
- Work from home
Senior Infrastructure Engineer
Sopra Steria —Stevenage
- Up to £54,000 a year
- Hybrid work
- Annual leave
6d
Outsourcing Senior
Menzies LLP —Stevenage
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- QuickBooks
Technical Senior Manager - Financial Services
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Travel
- Communication skills
Platform Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Azure
- AWS
- Employee discount
Senior Aquatic Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
Senior Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £35,000 a year
- Overtime
- Bachelor's degree
- Driving
- Annual leave
Quick apply
Senior Stylist
Christos Hair Group —Leighton Buzzard
- From £25,714.26 a year
- Part-time
- Customer service
- Hair styling
- Mentoring
- Free parking
- Flexitime
Quick apply
1d
Senior Stylist Hairdresser
Christos Hair Group —Newport Pagnell
- £26,436 a year
- Part-time
- Customer service
- Hair styling
- English
- Free parking
- Flexitime
Quick apply
1d
Principal Water Quality Scientist/ Modeller
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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PA Housing —Leicester
Has full UK driving license and access to a car for travel to sites (desirable). Can explain technical issues clearly to non-technical users.
£34,140 - £35,590 a year
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Remote Support Desk Operative
Titchfield Group —Essendon
Provide first-line technical support to customers via phone, email, and remote access tools. Guide customers through technical procedures and best practices.
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senior service desk jobs near thurleigh, bdf

Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
13 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior service desk jobs in thurleigh, bdf

Senior Service Desk Advisor

Crown Court Clerk

Technical Support Manager

2nd Line IT Support Technician

Network Administrator (NetAdmin)

Operational Support Officer

Technical Standards Manager

Senior Account Manager

Transport Planner / Assistant Transport Planner - Cambridge

Senior Infrastructure Engineer

Outsourcing Senior

Technical Senior Manager - Financial Services

Platform Lead

Senior Aquatic Ecologist

Senior Geoenvironmental Engineer

Senior Stylist

Senior Stylist Hairdresser

Principal Water Quality Scientist/ Modeller

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