Head of customer service Work, Jobs in Thurlow (with Salaries)

General Manager and Head of Customer Experience
The Jockey Club —Newmarket
- Full-time
- Budgeting
- Leadership
- Annual leave
1d
Admissions Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
1d
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
9d
Management Accountant
Beyond Co —Newmarket
- £40,000 - £47,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Cavendish
- £42,085 - £46,541 a year
- Sick pay
2d
Logistics Business Intelligence Lead
Deanta UK Ltd —Ely
- From £40,000 a year
- Full-time
- ERP systems
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
Accounts Assistant - Cambridge
Encore —Cambridge
- £28,000 a month
- Hybrid work
- Microsoft Word
- Writing skills
- Communication skills
Quick apply
4d
Online Manager
ASDA —Bury St. Edmunds
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
Brand & Marketing Lead
Bishop and Miller Auctioneers —Stowmarket
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- Social media management
- Analysis skills
- Marketing
- Free parking
Quick apply
9d
Visual Merchandising Volunteer
British Heart Foundation —Bury St. Edmunds
- Employee discount
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Client Account Manager
The Symphony Group PLC —Cambridge
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Travel
Quick apply
19h
Purchasing, Stock & Purchase Ledger Assistant
TGA Mobility Ltd —Sudbury
- £26,550 - £28,000 a year
- Full-time
- Microsoft Excel
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sales Host
Everlast Gyms —Cambridge
- Part-time
- Administrative experience
- Employee discount
- Gym membership
Quick apply
Head Of Food Operations
Medirest —Cambridge
- £65,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
Compliance Administrator
BrandArt Ltd —Colchester
- £16.48 an hour
- Part-time
- Administrative experience
- Bachelor's degree
- Data entry
- Annual leave
Quick apply
12d
Customer Service Assistant
Shell Barton Mills —Bury St. Edmunds
- From £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
Head of Programmes
Marshall Land Systems Ltd —Cambridge
- Full-time
- Hybrid work
- Engineering
- Project management
- Business

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General Manager and Head of Customer Experience

The Jockey Club -
Newmarket

Apply Now

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Partnership building
Customer loyalty building
Relationship management
Budgeting
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Job Advert

Job title: General Manager and Head of Customer Experience

Based at: Newmarket Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a General Manager & Head of Customer Experience to lead the customer and participant experience strategy across the Newmarket & Lambourn hub, while providing overall leadership of Newmarket Racecourses. The role will ensure every interaction reflects exceptional standards of service, hospitality and venue presentation, creating memorable experiences for customers, participants, colleagues and stakeholders.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The General Manager & Head of Customer Experience will

Providing overall leadership of Newmarket Racecourses while championing an exceptional customer and participant experience across the Newmarket & Lambourn hub.
Leading, motivating and developing high-performing teams across Customer Relationship Development, Community Engagement, and Owners & Trainers services.
Driving a culture of excellence, accountability and continuous improvement, ensuring every touchpoint reflects the highest standards of service, hospitality and venue presentation.
Developing and delivering customer experience and community engagement strategies that strengthen loyalty, reputation and stakeholder relationships.
Shaping and implementing the strategic vision for Newmarket Racecourses, aligned to The Jockey Club's wider objectives and long-term ambitions.
Working collaboratively across racing, commercial and enabling functions to deliver a compelling fixture list, race programme and visitor experience.
Taking ownership of racecourse budgets, commercial performance and strategic investment plans, identifying opportunities for growth, efficiency and innovation.
Building strong relationships with industry participants, local communities, racing authorities, committee members and key stakeholders, acting as an ambassador for Newmarket Racecourses.
Ensuring all raceday and non-raceday experiences are delivered safely, efficiently and to exceptional standards, creating lasting memories for customers, participants and stakeholders alike.

About you

A proven senior leader with experience in customer experience, hospitality, leisure, sport, events or other customer-focused environments.
Experienced in leading high-performing teams and creating a culture of excellence, accountability and exceptional service.
Passionate about delivering outstanding customer and participant experiences that create lasting memories.
A strategic thinker with the ability to turn insight, feedback and data into meaningful improvements and commercial results.
Skilled at leading across complex, fast-paced operations, balancing long-term priorities with day-to-day delivery.
An exceptional relationship builder, able to influence and collaborate with colleagues, industry partners, members, sponsors, customers and stakeholders.
Commercially astute, with experience managing budgets, resources and investment to maximise performance and value.
Innovative, resilient and solutions-focused, continually seeking ways to enhance the customer journey and venue experience.
An authentic, values-led leader who inspires others, champions inclusivity and acts as a credible ambassador for The Jockey Club.

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 11th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

head of customer service jobs in thurlow

General Manager and Head of Customer Experience

Admissions Administrator

Account Management Lead

Management Accountant

Jigsaw Homes Group Limited

Logistics Business Intelligence Lead

Accounts Assistant - Cambridge

Online Manager

Global Head of Marketing

Brand & Marketing Lead

Visual Merchandising Volunteer

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Customer Service Coordinator

Client Account Manager

Purchasing, Stock & Purchase Ledger Assistant

Sales Host

Head Of Food Operations

Compliance Administrator

Customer Service Assistant

Head of Programmes

I want to receive the latest job alerts for head of customer service in thurlow

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