Service manager Work, Jobs in Thurmaston, Lec (with Salaries)

Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
6d
Counter Manager - Leicester
Benefit Cosmetics UK —Leicester
10d
General Manager
Roxy Leisure —Leicester
- £40,000 - £45,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
7d
Service Manager
Voyage Care —Leicester
- Up to £35,000 a year
- Management
- Rehabilitation centre
- Leadership
- Employee discount
Customer Services Manager
NEXT —Leicester
- £30,073 a year
14d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Trainee Service Manager
ivolve Care and Support —Leicester
- Full-time
- Management
- Leadership
20h
Deputy Manager
Home Bargains —Leicester
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Production Manager
Elis —Leicester
- Up to £45,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Office
- IT
- Employee assistance programme
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
6d
Assistant Hotel Manager
TravelodgeHotels —City of Leicester
- £28,750 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
13d
Urban Outfitters Team Leader - Leicester, UK
Urban Outfitters —Leicester
- Part-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
5d
Retail Support Team Member (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
5d
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Venue Manager (salary plus profit share)
Thomas Reminton ltd —Melton Mowbray
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Profit sharing
- Employee discount
Quick apply
1d
Food Service Auditor, Leicester (Independent Contractor)
NSF International —Leicester
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
General Manager
First Bus —Leicester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Anglican Religious Visitor
Serco Group —Leicester
- £30,000 - £32,000 a year
- Full-time
- Communication skills
- Employee assistance programme

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Service Delivery Manager

Cameo -
Barwell

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
6 days ago

Benefits

Company events
Life insurance
On-site parking

Qualifications

Technical support
Computer networking
IT
Root cause analysis
Communication skills
Negotiation

Full job description

Role Summary:

The Service Delivery Manager is a super important, high profile role. Fully responsible for managing, planning, and executing the delivery of all services to every customer, from start to finish. This job is absolutely key to the company's success and reputation because it directly controls how good, fast, and dependable our services are.

The number one priority for the Service Delivery Manager is to make sure all services are delivered as efficiently and reliably as possible. On top of that, they must consistently meet, and actively aim to beat, all Service Level Agreements (SLAs). This dedication goes beyond just sticking to the contract; it’s about making sure we always meet, and try hard to exceed, for our customers.

Key Responsibilities and Core Function:

Service Oversight and Customer First

Holds ultimate responsibility for the quality, consistency, and efficiency of all services delivered to customers. This includes managing the entire service lifecycle, from deployment and ongoing operation to continual improvement.

Collaboration:

Acts as the primary service contact, leading collaboration with a diverse set of stakeholders. This includes internal technical teams (e.g., engineering, operations), sales and account management,

Customer Relationship Management:

Serves as a senior point of escalation and strategic partner for customers, fostering strong relationships based on trust and demonstrated competence in service delivery.

Problem Resolution and Technical Translation:

The role demands a robust fusion of advanced technical expertise and sophisticated coordination capabilities. A core duty is the proactive ownership and resolution of service impediments, major incidents, and systemic issues. This involves the critical ability to analyse and translate complex, intricate IT challenges, performance metrics, and technical issues into clear, definitive, and understandable business resolutions and actionable plans for both technical and non-technical audiences.

Operational Excellence:

Drives continuous service improvement initiatives, focused on enhancing service delivery processes, optimising resource allocation, and implementing best practices for operational efficiency and customer satisfaction.

Essential Duties and Responsibilities

Service Delivery and Customer Relationship Management

Manage the comprehensive, end-to-end delivery of services to our customers, ensuring SLA adherence and customer first mindset
Cultivate and maintain robust relationships with key customers, serving as the principal point of contact for service related matters.
Establish and sustain strong, trusted relationships with customers through a deep understanding of their challenges, strategic business objectives, and technical requirements.
Coordinate and chair regular service review meetings and ad-hoc meetings with customers, Including monthly, quarterly and annual reviews.
Act as a critical intermediary between customers and internal technical escalation teams.
Identify opportunities for service enhancement and support implementing solutions
Proactively identify and mitigate operational risks, implementing robust strategies to minimise service disruption and uphold a customer first approach.
Data Analytics and Reporting
Monitor, manage, and formally report on Service Level Agreements (SLAs), ensuring performance metrics are clearly and accurately communicated to customers
Generate and maintain detailed service reports for customers
Financial awareness and financial tracking to support customer invoicing
Be proactive in seeking feedback on service and have an eye for growth and additional service opportunities

Problem-Solving and Process Improvement

Proactively identify and resolve service related challenges by conducting meticulous root cause analysis and implementing sustainable solutions.
Be the escalation point for customers and own the response with service first in mind
Collaborate with internal teams to ensure the effective delivery of services thereby meeting or exceeding customer demands.
Own Customer Service Improvement plans with clear actions on improvement initiatives.
Be proactive in collaborating with the wider business to deliver superior customer experiences.

Required Qualifications and Experience

Minimum of 2 years experience in an IT Service Management or dedicated Service Delivery Manager role, ideally within an IT or technology environment.
Proven ability to translate complex technical challenges and service performance data into clear, definitive business impacts and actionable solutions for executive stakeholders.
Exceptional written and verbal communication, negotiation, and presentation skills, with a focus on customer facing interactions.
Experience operating in a hybrid work model, requiring both office presence and onsite at customer locations.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company events
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in thurmaston, lec

Service Delivery Manager

Counter Manager - Leicester

General Manager

Service Manager

Customer Services Manager

Deputy Manager

Trainee Service Manager

Deputy Manager

Production Manager

Store Manager

Retail Support Team Leader (Bicycle Industry)

Assistant Hotel Manager

Client Relationship Manager

Urban Outfitters Team Leader - Leicester, UK

Retail Support Team Member (Bicycle Industry)

Store Manager - Leicester Highcross - Holding

Venue Manager (salary plus profit share)

Food Service Auditor, Leicester (Independent Contractor)

General Manager

Anglican Religious Visitor

I want to receive the latest job alerts for service manager in thurmaston, lec

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