Hotel & accommodations senior management occupations Work, Jobs in Thurrock, Ess (with Salaries)

Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Retreat Duty Manager
Glass House Retreat —Upminster
- From £18,007.08 a year
- Part-time
- Hospitality
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
10d
Overnight Hotel Assistant Manager
Four Seasons —London
- £51,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Employee discount
- Life insurance
1d
Hotel Manager
Premier Inn —Basildon
- £29,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Management Trainee Hospitality (m/f/d) London
Motel One —London
- Full-time
- Hotel
- Travel
- Business
Quick apply
Hotel - Duty Manager
Premier Inn —Gravesend
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Assistant Front Office Manager
Dorsett Canary Wharf —Canary Wharf
- £37,000 a year
- Full-time
- Hospitality
- Hotel
- Mentoring
Quick apply
11d
Front of House Manager
St. James's Hotel & Club - Reception —London
- £41,604 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply
Hotel Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Assistant General Manager
SoulSync HR —London
- £37,000 - £44,000 a year
- Weekend availability
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Front of House Manager
Unbound Great Scotland Yard London —London
- Full-time
- Hotel
- Hotel experience
- Resort
- Employee assistance programme
- Employee discount
13d
Duty Manager, The Savoy Hotel
FAIRMONT —London
- Hospitality
- English
- Hotel
- Language training provided
- Employee assistance programme
Quick apply
4d
Hotel Operations Manager
TG Cleaner —London
- From £45,000 a year
- Full-time
- Hospitality
- English
- Microsoft Office
Quick apply
Front Office Manager
Hilton —London
- £38,616.36 a year
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Assistant Night Manager
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Deputy General Manager
Malmaison —London
- Up to £50,000 a year
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
4d
Hotel Duty Manager
Premier Inn —Strood
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Hotel Team Leader
AccorHotel —London
- £15.59 an hour
- Full-time
- Customer service
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
7d
Front Office Manager
Bvlgari Hotel London - Front Office —London
- Full-time
- Customer service
- English
- Hotel
Quick apply
7d

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hotel & accommodations senior management occupations jobs near thurrock, ess

Customer Service Manager

Glass House Retreat -
Upminster

Quick apply

Job details

Permanent | Full-time
From £31,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Hospitality
Driving Licence
Customer service
Complaint handling
Microsoft Office
Supervising experience
Guest services
Restaurant experience
Hotel experience

Full job description

Glass House Retreat, near Upminster, Essex- No access via public transport- access to a car and driving license essential!

Full Time employment

The Customer Care Manager is responsible for leading the Customer Care department, ensuring an exceptional guest experience throughout every stage of the guest journey. The role encompasses Reception, Reservations and a heavy involvement in the Deli/Restaurant operation, requiring a hands-on leader who can oversee both guest services and food service delivery while maintaining the highest standards of hospitality.

The role is responsible for managing, developing and motivating the Customer Care team, ensuring outstanding customer service, efficient day-to-day operations and consistent delivery of the Glass House Retreat brand standards.

In addition to departmental leadership, the Customer Care Manager forms part of the Duty Manager team, taking responsibility for the overall operation of the retreat during designated shifts. This includes supporting all departments, specifically reception, leading the operational team, resolving guest issues and ensuring the retreat operates safely, efficiently and to the highest standard.

Shift Work Mon-Sun - must be fully flexible

Competitive salary + benefits

28 days annual leave

Employee discount

Retreat stays and treatment discounts

Employee of the month rewards

Use of the all facilities

Complimentary meals twice weekly

Website: www.glasshouseretreat.co.uk

Experience & Qualifications

Previous management or supervisory experience within luxury hospitality, boutique hotels, wellness retreats or high-end restaurants.
Experience managing customer service, restaurant or front-of-house teams.
Experience overseeing restaurant or food service operations.
Strong experience in complaint handling and guest service recovery.
Experience using hotel or spa booking systems.
Excellent working knowledge of Microsoft Office.
Previous Duty Manager, Front Office Manager, Restaurant Manager or Operations Manager experience is highly desirable.

Personal Attributes

Passionate about delivering exceptional hospitality and guest experiences.
Hands-on leader who enjoys working alongside the team.
Positive, approachable and professional.
Flexible, adaptable and solutions-focused.
Highly organised with exceptional attention to detail.
Reliable, trustworthy and committed to maintaining the highest standards.
Genuine interest in health, wellbeing and luxury hospitality.

Shift times - Monday to Sunday. Full Flexibility is required.
Early - 7am-4pm
Mid - 8-5pm
Late - 11.00am-8.00pm

Working at least 2 weekends per month - 1.5 weekends off minimum.

Access to a car and a driving licence required.

Pay: From £31,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Referral programme
Store discount

Experience:

Hospitality: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations senior management occupations jobs in thurrock, ess

Customer Service Manager

Operations Assistant Manager, Serviced Apartments

Retreat Duty Manager

Overnight Hotel Assistant Manager

Hotel Manager

Management Trainee Hospitality (m/f/d) London

Hotel - Duty Manager

Assistant Front Office Manager

Front of House Manager

Hotel Manager

Assistant General Manager

Front of House Manager

Duty Manager, The Savoy Hotel

Hotel Operations Manager

Front Office Manager

Assistant Night Manager

Deputy General Manager

Hotel Duty Manager

Hotel Team Leader

Front Office Manager

I want to receive the latest job alerts for hotel & accommodations senior management occupations in thurrock, ess

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