Housing officer Work, Jobs in Thurrock, Ess (with Salaries)

Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
6d
Housing Officer (Income)
Gravesham Borough Council —Gravesend
- £26,793 - £34,089 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Housing Officer (Supported Living)
hireful —Chatham
- £40,314 a year
- Communication skills
- Free parking
Quick apply
19h
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Public Health Officer
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Microsoft Office
- Project management
- Organisational skills
9d
Complaints Officer (Housing)
Tandridge District Council —Oxted
- £35,162 - £40,533 a year
- Communication skills
- Work from home
- Employee discount
6d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer (ASB)
London Borough of Havering —Romford
- £39,276 - £42,771 a year
- Full-time
- Microsoft Office
- In-person
22h
Housing Officer
Active Resourcing Ltd —Lambeth
- £22 - £28 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Housing Officer
Everystory —London
- Up to £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
10d
Private Sector Housing Officer
Hammersmith & Fulham Council —London
- £43,308 - £54,360 a year
11d
Tenancy Relations Officer
LondonBoroughofBexley —Bexleyheath
- £38,838 - £44,610 a year
- Annual leave
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
10d
Junior Communications Officer
Medway Council —Chatham
- £32,378 a year
- No degree
- Time management
Project Officer Housing – 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £41,239 - £45,637 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
10d
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
10d
Housing Officer
Langley House Trust —Strood South
- £13.65 an hour
- Annual leave
- Employee assistance programme
13d
Allocations Assesment Officer
LondonBoroughofBexley —Bexleyheath
- £32,535 - £33,987 a year
- Hybrid work
- Communication skills
- Negotiation
- Annual leave

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Resident Liaison Officer

Mears Group -
Thurrock

Apply Now

Job details

Permanent
Up to £30,614.78 a year
6 days ago

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,614.78

REQ0038390

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Thurrock

Annual salary: up to £30,614.78

Customer Liaison Officer

Location: Thurrock

Contract: Full Time Permanent.

Salary up to £30,614.78 per annum, plus, company van & fuel card.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working alongside Thurrock Council in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Thurrock branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key criteria:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Calibration of complaints and quires relating to Damp & Mould and Planned projects and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary
Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

housing officer jobs in thurrock, ess

Resident Liaison Officer

Housing Officer (Income)

Housing Officer (Supported Living)

Client Resident Liaison Officer - Social Housing

Public Health Officer

Complaints Officer (Housing)

Welfare Advice Officer

Housing Officer (ASB)

Housing Officer

Housing Officer

Private Sector Housing Officer

Tenancy Relations Officer

Income Collection Officer

Customer Resolutions Support Officer

Junior Communications Officer

Project Officer Housing – 1 Year Fixed Term Contract

Senior Customer Resolution Officer

Homelessness Support Officer

Housing Officer

Allocations Assesment Officer

I want to receive the latest job alerts for housing officer in thurrock, ess

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