Relationship manager Work, Jobs in Tipton, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Project Manager
Quanex —Wolverhampton
- Full-time
- Project management
- Bachelor's degree
- Agile
- Employee assistance programme
Quick apply
ESG Coordinator
SYR Limited —Stourbridge
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
13d
Training Centre Manager
Quality of Care Limited —Wolverhampton
- Full-time
- Travel
- Mentoring
- Organisational skills
Quick apply
10d
Project Manager (Event Registration)
Reference Technology Ltd —Tamworth
- Up to £30,000 a year
- Full-time
- Project management
- Driving
- Organisational skills
Quick apply
Lifestyle Manager
Extra Care —Birmingham
- £42,806 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
22h
Area Manager - Community Services
Eden Futures —Wolverhampton
- £44,575 a year
- Annual leave
- Referral programme
14d
Sales and Events Manager
Aston Wood Golf Club —Sutton Coldfield
- £35,000 a year
- Weekend availability
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
4d
Service Manager
Sandwell and West Birmingham NHS Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
8d
Registered Manager
Unique Care Network Limited —Bilston
- £45,000 - £60,000 a year
- Full-time
- Management
- Marketing
- IT
- Annual leave
Quick apply
1d
Registered Manager (Children’s Service)
Care Perspectives Ltd —Bilston
- Up to £78,000 a year
- Full-time
- Childcare
- Supervising experience
- Working with children
- Free parking
- Annual leave
Quick apply
8d
Training Coordinator
EMR Group —Wednesbury
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Annual leave
Quick apply
Operations Manager
Cora Health —Wolverhampton
- £56,006 - £60,446 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee discount
9d
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Office Manager
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Home Manager
Edgeview Homes Ltd —Oldbury
- £40,325.25 - £41,505.00 a year
- Full-time
- Management
- Care plans
- Annual leave
- Employee discount
Quick apply
Responsible Individual – Children's Home
STARS Children's Care —Walsall
- £80,000 a year
- Full-time
- Childcare
- Supervising experience
- Organisational skills
- Free parking
Quick apply
2d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
17h
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

relationship manager jobs in tipton, wmd

Customer Relationship Manager

HR Generalist

Project Manager

ESG Coordinator

Training Centre Manager

Project Manager (Event Registration)

Lifestyle Manager

Area Manager - Community Services

Sales and Events Manager

Service Manager

Registered Manager

Registered Manager (Children’s Service)

Training Coordinator

Operations Manager

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Office Manager

Home Manager

Responsible Individual – Children's Home

Relationship Manager

Hygiene Manager

I want to receive the latest job alerts for relationship manager in tipton, wmd

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