Call centre Work, Jobs in Tonbridge, Ken (with Salaries)

Contact Centre Advisor
Procter & Gamble —Royal Tunbridge Wells
- Full-time
- CRM software
- Customer service
- IT
1d
Telesales / Business Developer
Howdens Joinery Co. —Royal Tunbridge Wells
- Full-time
- Sales
- Annual leave
- Employee discount
1d
Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Customer service
- Annual leave
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
8d
Telesales/Customer Success
Kick-Start Publishing limited —Royal Tunbridge Wells
- £24,420.00 - £42,082.82 a year
- Part-time
- CRM software
- Spanish
- Sales
- Free parking
Quick apply
1d
Weekend Call Centre Agent (Inbound)
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Call Centre Agent - Late Shift
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
4d
111 Health Advisor (Call Handler) - Crawley
South East Coast Ambulance Service NHS Foundation Trust —Crawley
- £24,937 - £30,000 a year
- Weekend availability
- Typing
- Communication skills
- Free parking
- Annual leave
4d
Contact Centre Support Worker
Civic Recruitment Limited —Bromley
- Every weekend
- Childcare
- English
- Administrative experience
Quick apply
11d
Outbound Customer Service Representative
Roar Consultancy —Maidstone
- £19,000 - £25,000 a year
- 8 hour shift
- Bar
- Customer service
- Paid training
Quick apply
111 Health Advisor (Call Handler) - Gillingham
South East Coast Ambulance Service NHS Foundation Trust —Gillingham
- £24,937 - £30,000 a year
- Weekend availability
- Typing
- Communication skills
- Free parking
- Annual leave
4d
Customer Service Advisor
One Answer Insurance Services Ltd —Polegate
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service & Operations Executive
Campsites.co.uk —Haywards Heath
- £26,000 - £27,750 a year
- Full-time
- In-person
- Communication skills
- Sick pay
Quick apply
12d
Customer Service Representative
Future Proof —Reigate
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
22h
Telemarketing Executive
City Digital Technology Ltd —London
- £26,000 - £40,000 a year
- Part-time
- CRM software
- Organisational skills
- In-person
- Free parking
Quick apply
23h
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Switchboard Operator
East Sussex Healthcare NHS Trust —St Leonards-on-Sea
- £25,272 a year
- Part-time
- Remote
- Microsoft Excel
- Organisational skills
- In-person
- Employee assistance programme
1d
Outbound Calling Representative
Premier Christian Communications Ltd —Mark Cross
- £24,906 a year
- Full-time
- Annual leave
Quick apply
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
5d
Customer Service Advisor
Mears Group —Crawley
- Up to £28,598.37 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
3d

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Contact Centre Advisor

Procter & Gamble -
Royal Tunbridge Wells

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension
Private medical insurance

Qualifications

CRM software
Customer service
IT

Full job description

Location Tunbridge Wells, United Kingdom Category Supply Chain and Logistics Job Id R000153191 Job Type Full time Experienced Professionals

Job Location

LAMBERTS OFFICE

Job Description

Procter & Gamble (P&G) is a leading global consumer goods company with iconic brands including Gillette, Pampers and Oral-B, built on innovation and superior consumer experiences. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK’s first suppliers of high-quality nutritional supplements sold direct to consumers.

Based in Tunbridge Wells since 1981, Lamberts Healthcare handles hundreds of thousands of orders every year across the Nature’s Best and Lamberts Health ranges. Our customers rely on us for a friendly, knowledgeable service and for orders to be packed and dispatched promptly and reliably.

This is an exciting opportunity to join a dedicated customer contact team that goes beyond a traditional call centre model. We want our advisors to have real conversations with customers, solve problems with care and build trust through a friendly, personable service.

About the role

Working as part of a team of four, you will support both consumer and business customers by taking and processing orders, answering telephone enquiries and resolving complaints. With around 90 orders and enquiries handled daily by each advisor, this is a fast paced role where strong judgement, accuracy and customer focus matter every day.

You will use our CRM system to manage calls, process orders and maintain accurate customer records, so you need to be comfortable working across systems and inputting data efficiently. You will also be expected to stay organised, multi task effectively and keep service levels high while balancing several priorities at once.

You will receive full training and support to build confidence across a wide range of customer scenarios, including order processing, product guidance, website support, returns and refunds, complaint handling and coordination with internal teams and third party partners.

Key responsibilities

Process customer orders received by phone and support customers with order related queries.
Provide accurate information on products, availability and relevant services.
Support customers with website queries and data related exceptions.
Handle complaints, returns and refunds efficiently and in line with company policies.
Maintain accurate customer records and complete routine data tasks in line with GDPR requirements.
Work closely with internal teams, warehouse partners and parcel carriers to resolve issues and deliver a reliable service.
Support colleagues as needed to maintain overall customer service standards across the team.

What We Offer You

Continuous coaching: You will work with passionate people and receive formal training as well as day to day mentoring from your manager and team.
Dynamic and respectful work environment: Our people are at the centre of what we do. We value every individual, encourage initiative and support a healthy work life balance.
Competitive compensation and benefits: P&G takes a Total Rewards approach, so on top of your salary, you can expect a range of benefits including Double Match Pension Scheme, Private Medical Insurance, P&G Contributed Share Programme, Flexible Working Arrangements and more.

Job Qualifications

What We Look For:

You will have a great telephone manner and have experience of delivering customer service on the phone.
It is essential that you have had experience of working in a busy contact center environment and enjoy the fast pace and meeting high customer standards at all times.
Strong organisation and multi tasking skills, a high level of accuracy and a genuine interest in helping customers.
Experience using CRM systems is helpful, but confidence using phone and ordering systems more broadly is also valuable.
You will also need flexibility to work a 40-hour week on a 4 week rolling shift pattern. Our call lines are open daily from 8am to 7pm, including Saturdays and Bank Holidays, and the role includes one Saturday per month.

Right to Work:

You will need to provide your own, continuous (i.e. not time limited) right to work in the UK from Day 1 of employment without requiring sponsorship from P&G.

P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.

Job Schedule

Full time

Job Number

R000153191

Job Segmentation

Experienced Professionals

Apply Now

Refine Your Search

call centre jobs in tonbridge, ken

Contact Centre Advisor

Telesales / Business Developer

Customer Service Advisor

Customer Service Advisor

Telesales/Customer Success

Weekend Call Centre Agent (Inbound)

Call Centre Agent - Late Shift

111 Health Advisor (Call Handler) - Crawley

Contact Centre Support Worker

Outbound Customer Service Representative

111 Health Advisor (Call Handler) - Gillingham

Customer Service Advisor

Customer Service & Operations Executive

Customer Service Representative

Telemarketing Executive

Customer Service Coordinator

Switchboard Operator

Outbound Calling Representative

VRES Contact Centre Manager

Customer Service Advisor

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At P&G #weseeequal

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