Implementation specialist Work, Jobs in Tonbridge, Ken (with Salaries)

Onboarding Specialist
ELLA Digital —Royal Tunbridge Wells
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Organisational skills
Quick apply
3d
Implementation & QA Specialist
zendbox —Paddock Wood
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Analytics
Quick apply
Coordinator - CONNECT User Access Specialist
Metropolitan Police —Bromley
- £40,519 a year
- Full-time
- Hybrid work
- English
- In-person
- Annual leave
- Work from home
13d
People and Office Coordinator
Ancient + Brave —Lewes
- Travel
- Recruiting
- Contracts
- Employee assistance programme
- Employee discount
1d
Junior HR Business Partner
Watchfinder —West Malling
- Full-time
- Analysis skills
- Project management
- Recruiting
Support Worker - Oakwood Ward
Cygnet —Sevenoaks
- £14.50 - £14.80 an hour
- Night shift
- Patient care
- Discharge planning
- Communication skills
- Paid training
- Employee discount
SARC Patient Crisis Worker - 0hrs Kent
Mountain Healthcare —Kings Hill
- £40.24 - £49.66 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
7d
Project Management Office Lead - Technology
Westfalia Fruit —Kings Hill
- Full-time
- Remote
- Communication skills
- Free parking
- Life insurance
Quick apply
2d
MI Systems and Reporting Manager
Plumpton College —Lewes
- Up to £48,600 a year
- Data analysis skills
- Analysis skills
- Team management
- Free parking
- Annual leave
Client Services Lead
Creative Pod —Crawley
- £35,000 - £40,000 a year
- 8 hour shift
- Hybrid work
- Team management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
8h
Site Supervisor ICP (Independent Connections Provider)
JDT Group —Biggin Hill
- £40,000 - £45,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
13d
Public Health Specialist Practitioner
Civic Recruitment Limited —Thurrock
- £269.65 a day
- Full-time
- Hybrid work
- Leadership
Quick apply
Support Worker - full time and part time
Priory Group —Royal Tunbridge Wells
- £13.75 an hour
- Part-time
- English
- In-person
- Care plans
- Free parking
- Annual leave
IT Project Manager
KEZBAN MEDIA AND PUBLISHING LIMITED —Croydon
- £45,000 - £50,000 a year
- Full-time
- Management
- Machine learning
- Software development
Quick apply
13d
Senior HR Business Partner
Air Partner —Gatwick Airport
- £55,000 - £65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
- Employee assistance programme
Assistant Psychologist
High View Care Services —Bromley
- £27,427 - £29,450 a year
- Full-time
- Inventory control
- Computer literacy
- Writing skills
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Support Worker - Castle Ward
Cygnet —Sevenoaks
- £14.50 - £14.80 an hour
- Night shift
- Patient care
- Discharge planning
- Communication skills
- Paid training
- Employee discount
Technical Delivery Specialist
Commercial Services Group —West Malling
- £64,500 a year
- Hybrid work
- Azure
- Mentoring
- Leadership
- Annual leave
Quick apply
13d
Cyber Security Oversight Specialist
Civil Aviation Authority —Gatwick Airport
- £56,667 - £71,957 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
13d
Training Team Leader
WTW —Redhill
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
7d

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Onboarding Specialist

ELLA Digital
Royal Tunbridge Wells

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Qualifications

Content quality assurance review
CRM software
Technical troubleshooting
Software deployment
English
Complaint handling
Copy editing
Quality assurance
Content creation
Editing quality assurance passes
Zendesk
Organisational skills
Customer support
Customer interaction
Root cause analysis
AI
Functional quality control testing

Full job description

Onboarding Specialist

Job Description

Location: Hybrid – 1–3 days per week at our Tunbridge Wells office

Team: Customer Success

Reporting to: Customer Success Manager

Employment Type: Full-time, permanent

About ELLA

ELLA is a leading provider of AI software and services designed specifically for the automotive sector. Our intelligent solutions help dealerships and automotive businesses streamline operations, enhance the customer journey, and make smarter, data-driven decisions.

Our core product, optimAIze®, deploys AI Agents across email, SMS, chat and voice to handle real customer conversations on behalf of dealerships and OEMs – following up on enquiries, vehicle health checks, test drives and service bookings. We work with some of the best-known names in UK automotive retail.

As we continue to grow, we’re looking for a Onboarding Specialist join our customer success team to support our customers through their first steps with ELLA and beyond.

The Role

This is a hands-on, detail-driven role at the point where our technology meets our customers. You’ll configure and deploy AI Agents for new dealership clients, draft campaign messaging, and quality-assure everything before it goes live under a customer’s brand.

Alongside onboarding, you’ll provide day-to-day customer support – resolving queries, diagnosing issues, escalating where needed, and acting as a friendly and knowledgeable point of contact throughout the customer relationship.

It suits someone who enjoys technical problem solving, takes real pride in accurate work, and can write clearly and persuasively for a customer audience.

Key Responsibilities

Onboarding and configuration

Guide new clients through the onboarding journey, from welcome call to go-live
Configure and deploy optimAIze® AI Agents across email, SMS, chat and voice channels to match each dealership’s processes, brand tone and customer journey
Build and maintain conversation logic, rules and escalation paths for each client deployment
Manage onboarding tasks, timelines and client expectations across multiple accounts at once
Deliver platform training and produce support materials that drive successful adoption

Content and messaging

Write and adapt Agent messaging for specific points in the customer journey – outbound sequences, follow-ups, reminders and response content
Tailor tone of voice to each client’s brand while maintaining clarity, accuracy and compliance

Quality assurance

Quality-assure every Agent configuration and piece of conversation content before go-live – running test scenarios, reviewing Agent responses, identifying gaps or incorrect logic, and logging fixes
Test systematically across edge cases and failure paths, not just the happy path
Monitor live Agent performance post-launch and flag conversation quality issues to Product and Tech Support
Maintain accurate onboarding documentation, configuration records and QA logs

Customer support and collaboration

Handle customer queries during and after onboarding, diagnosing issues and escalating where appropriate
Work closely with Sales, Product and Tech Support to resolve issues and hand over accounts cleanly
Collect customer feedback to help evolve and improve our onboarding, support and product

What You’ll Bring

Essential

Technical capability

Confident working in web-based platforms, admin and configuration interfaces, and dashboards – able to learn a new system quickly and work in it independently within weeks, not months
Comfortable with structured logic and rules – able to follow and build conditional workflows (if this, then that) without needing to be a developer
Working knowledge of Excel or Google Sheets for handling and checking data files
A practical understanding of how AI Agents work – prompts, intents and conversation flows – or demonstrable curiosity and the ability to pick it up quickly

Problem solving

Able to diagnose an issue from an incomplete customer description: ask the right questions, reproduce the problem, isolate the cause, and judge what to fix versus what to escalate
Stays calm and methodical with a frustrated customer and an unclear root cause
Knows when a workaround is sufficient and when something needs a proper fix

Written English

Native-level or equivalent written English. This is non-negotiable: the role produces customer-facing content that goes out under our clients’ brands
Able to write in a defined brand tone of voice and hold it consistently across email, SMS and voice scripts
Understands how channel changes the writing – an SMS is not a shortened email, and a voice script is not a read-aloud paragraph
Can self-edit: cut, tighten and proofread their own work before anyone else sees it

Accuracy and quality assurance

Genuinely detail-driven – spots the wrong dealership name, the broken merge field, the missing variable or the dead link before it reaches a customer
Methodical approach to checking work, with the discipline to follow a QA process consistently even under time pressure
Comfortable testing systematically rather than spot-checking: working through scenarios, edge cases and failure paths
Takes ownership of errors and traces back how they happened

Ways of working

Strong organisational skills and the ability to juggle multiple client deployments and competing priorities
A confident, customer-first approach with a proactive attitude
Comfortable in a hybrid setting, with regular in-office collaboration in Tunbridge Wells

Desirable

Automotive experience. Experience in the automotive industry – dealership, dealer group, manufacturer, or automotive software or services. Our product is built specifically for automotive retail, so familiarity with how a dealership actually runs (sales, aftersales, service, DMS and lead management) is a significant advantage
Prior exposure to conversational AI, chatbots, prompt writing or marketing automation platforms
Experience in a QA, proofreading, content or copywriting role
Familiarity with CRM or DMS systems, ticketing tools such as Zendesk, and task management tools such as Asana
Previous experience in a customer-facing, onboarding or implementation role

What We Offer

A supportive and forward-thinking team environment
Hybrid working model with regular in-office collaboration in Tunbridge Wells
Hands-on experience with genuinely innovative AI products, working with major automotive brands
Ongoing training and professional development
Career progression opportunities within the Customer Success function

Selection Process

Because written accuracy and quality assurance are central to this role, shortlisted candidates will be asked to complete a short, timed practical exercise. This involves drafting a customer follow-up sequence to a supplied brand tone guide, and reviewing a sample message for accuracy.

Pay: £30,000.00-£35,000.00 per year

Work Location: Hybrid remote in Royal Tunbridge Wells TN1 1HJ

Quick apply

Refine Your Search

implementation specialist jobs in tonbridge, ken

Onboarding Specialist

Implementation & QA Specialist

Coordinator - CONNECT User Access Specialist

People and Office Coordinator

Junior HR Business Partner

Support Worker - Oakwood Ward

SARC Patient Crisis Worker - 0hrs Kent

Project Management Office Lead - Technology

MI Systems and Reporting Manager

Client Services Lead

Site Supervisor ICP (Independent Connections Provider)

Public Health Specialist Practitioner

Support Worker - full time and part time

IT Project Manager

Senior HR Business Partner

Assistant Psychologist

Support Worker - Castle Ward

Technical Delivery Specialist

Cyber Security Oversight Specialist

Training Team Leader

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