Liaison Work, Jobs in Tonge, Lec (with Salaries)

Customer Service Advisor
SIP Industrial Products Ltd —Shepshed
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
3d
Operations Manager
DJL Petfoods Ingredients Ltd —Bingham
- £40,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
6d
Handy Person
BAM UK & Ireland —Castle Donington
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
Travellers Liaison Officer
Leicestershire County Council —Leicester
- £32,070 - £34,359 a year
- Part-time
- Hybrid work
- English
- Communication skills
- Negotiation
- Flexible schedule
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4h
Public Liaison Officer
Jackson Civil Engineering —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Accountant
Emergency Group —Swadlincote
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Project Coordinator
Fusion Electrics Ltd —Leicester
- £25,000 - £28,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
14d
Agricultural Liaison Officers
Dalcour Maclaren —Tonge
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d
Repairs Co-Ordinator
ALSTOM —Mansfield
- £37,000 a year
- Microsoft Office
- In-person
- Annual leave
3d
Domestic Abuse Practitioner
Panahghar —Leicester
- £13.10 an hour
- Part-time
- Working with children
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Tenant Liaison Officer (TLO) – Roofing Refurbishments
elix sourcing solutions —Mansfield
- £30,000 - £32,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Organisational skills
11d
Meetings and Events Project Manager
Emota —Ashby-De-La-Zouch
- Travel
- Annual leave
Quick apply
4d
Learner Services Coordinator
Landmarks College —Nottingham
- £26,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Agricultural Liaison Officer
Dalcour Maclaren —Tonge
- Military
- Driving
- Free parking
- Annual leave
Quick apply
12d
Cluster Manager
Emcor —Shepshed East
- £48,000 a year
- Full-time
- English
- Team management
- Travel
Quick apply
Manager
DSV —Measham
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee discount
7d

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liaison jobs near tonge, lec

Customer Service Advisor

SIP Industrial Products Ltd -
Shepshed

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Microsoft Office
Purchasing
Communication skills
Time management

Full job description

About Us:

For over 50 years, SIP (Industrial Products) Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.

About the Role:

The core objectives of the Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process and managing the customer tickets and providing an excellent customer experience.

Reporting to the Customer Service Manager, you will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues.

Overall Responsibilities:

Inquiries & Support: Answer incoming calls, emails, or live chats, providing detailed information about products, services, and customer enquiries
Issue Resolution: Investigate and resolve customer complaints, process refunds or replacements, and escalate complex issues to the appropriate department
Order Management: Process customer returns, handle transactions, update accounts, manage the returns process and Carrier claims
Database Maintenance: Update and log customer interactions into the Customer Relationship Management (CRM) system (Freshdesk) and the company ERP system (One Office)
Ticket Management: Review the Customer Service tickets ensuing they are directed to the most relevant internal colleague and host the weekly CS meeting?
Fault Finding: Provide basic engineering and technical support to Distributors & End Users
Warranty Process: Process warranty returns, whilst representing the SIP Warranty Policy where there is a need to do so
Investigate and Diagnose machines with problems and attempt to resolve where possible over the phone and email
Customer Communication: Progress and chase customer escalations to satisfactory resolution
Internal Relationship: Continuous liaison with Sales, Purchasing, Service and Warehouse Departments

Skills & Competencies:

Excellent communication skills - verbal and written
Strong problem-solving and conflict-resolution skills
Ability to manage multiple tasks and prioritise workloads effectively
Analytical mindset with attention to detail
High level of patience and professionalism
Approachable and supportive
A professional and empathetic approach to customer service
Experience of handling complaints and achieving positive customer outcomes

What You Will Bring:

A wealth of experience dealing with customer issues whether face to face or over the phone
Knowledge of basic Microsoft Office functions
A wealth of experience dealing with customer escalations whether face to face or over the phone
Skill of multi-tasking and time management
Understanding of the need to prioritise workload based on level of urgency
A good general knowledge of warranty processes
Excellent telephone manner with the ability to communicate effectively
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail

Benefits:

Company Pension
Employee Discount
Free Parking
Sick Pay
Role-based Training

Schedule:

Monday to Friday
No Weekends

Pay: From £28,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in tonge, lec

Customer Service Advisor

Operations Manager

Handy Person

Travellers Liaison Officer

Resident Liaison Officer

Public Liaison Officer

Accountant

Project Coordinator

Customer Liaison Officer

Agricultural Liaison Officers

Business Analyst

Repairs Co-Ordinator

Domestic Abuse Practitioner

Senior Scheduler

Tenant Liaison Officer (TLO) – Roofing Refurbishments

Meetings and Events Project Manager

Learner Services Coordinator

Agricultural Liaison Officer

Cluster Manager

Manager

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