Job Overview
We’re Hiring! At McAteer Solutions we’re building one of Northern Ireland’s most progressive estate agencies. We’re looking for an exceptional individual who wants to play a pivotal role in delivering an outstanding client experience while helping shape the next stage of our growth.
Within your first 12 months you will have helped create a seamless client journey, ensuring our CRM systems operate to the highest standards, become the trusted hub of our office and enable our agents, valuers and negotiators to spend more time winning business and less time on administration.
We’re looking for someone who takes ownership, spots problems before they arise, thrives in a fast-paced environment and genuinely enjoys exceeding clients’ expectations. Someone who doesn’t wait to be asked but continually looks for ways to improve the business.
Here’s the role:
Position: Executive Office & Client Co-ordinator
Office Base: Toomebridge, County Antrim
Full-Time | Permanent Positions
Salary: TBA – Depending On Experience - Fantastic Salary
We are proud to be placed among the Top 5% of estate agency practices in Northern Ireland and are renowned for excellence within the property and real estate market. We pride ourselves on delivering exceptional client communication, innovative strategies and outstanding customer service, supported by cutting-edge technology and modern systems.
Our mission is to reshape and elevate the real estate experience by adding value with our professional, efficient and client focused services. As we continue to grow across Northern Ireland, we are looking for an organised, proactive and customer-focused Executive Office & Client Coordinator to become an integral part of our team in our Toomebridge office. As it’s an amazing place to work!
Overview:
We are seeking a highly organised and professional Office & Client Coordinator to support the day-to-day operations of our busy estate agency. This is a pivotal role within the business, acting as the first point of contact for clients while ensuring the smooth coordination of our office, sales team and directors.
You'll be responsible for delivering an exceptional client experience from the first enquiry through to completion, managing diaries, coordinating appointments, client/customer administration, supporting property marketing and ensuring our high standards of service are maintained at every stage.
If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment and enjoy being at the centre of a growing business, we'd love to hear from you. We have an amazing team and the culture is exceptional with huge potential for further career path progression to higher senior roles as we grow the company into further markets.
Responsibilities:
- Be the first point of contact for clients, delivering a warm, professional and welcoming experience both in person and over the telephone.
- Manage diaries for valuers, negotiators and directors, coordinating valuations, property viewings, meetings and appointments efficiently.
- Handle incoming enquiries, ensuring clients receive prompt, professional and informative communication.
- Support the sales team with administrative tasks throughout the property sales process.
- Maintain and update our CRM system, ensuring all client and property records are accurate and up to date.
- Prepare sales particulars, property documentation and marketing materials.
- Coordinate with photographers, solicitors, mortgage advisors and other third-party professionals to ensure transactions progress smoothly.
- Monitor compliance documentation and assist with administrative requirements throughout the sales process.
- Support the coordination of social media content, digital marketing and property launches where required.
- Maintain high presentation standards throughout the office and contribute to creating a positive working environment.
- Assist the Directors with diary management, administration and operational support.
- Continuously identify opportunities to improve processes and enhance the overall client experience.
Qualifications
- Previous experience in an administrative, office coordination or customer service role.
- Excellent organisational skills with the ability to manage multiple priorities in a busy environment.
- Outstanding communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Confident using Microsoft Office and CRM systems, with the ability to learn new technology quickly.
- A proactive, positive and solutions-focused approach to work.
- The ability to work independently while also contributing effectively within a team.
- Previous experience within estate agency, property or professional services would be advantageous but is not essential.
- Social media, marketing or digital content experience would be an advantage.
We Offer
- A highly competitive salary based on experience.
- Ongoing training and professional development.
- Exciting further senior role career progression.
- The opportunity to work within one of Northern Ireland's leading estate agency practices.
- A supportive, ambitious and collaborative team environment with an amazing culture.
- Genuine opportunities for career progression as our business continues to grow.
- A varied and rewarding role where you'll play a key part in delivering an exceptional client experience and supporting the continued success of McAteer Solutions Estate Agents.
As our business continues to grow, this role offers genuine opportunities to potentially develop into a senior operational position, taking increasing responsibility and helping shape the future of one of Northern Ireland’s leading estate agencies.
We value professionalism, accountability, continuous improvement, high energy , teamwork and an unwavering commitment to delivering exceptional client service. If these values resonate with you, we’d love to hear from you as this is a really exciting role.
If you would like to apply for this position please send your CV with a covering letter to [email protected] Closing Date is Friday 14th August at 5pm.
Offices: Main Office: Toomebridge, Derry, Armagh, London
www.mcateersolutions.co.uk
Pay: £28,000.00-£32,000.00 per year
Benefits:
Work Location: In person
