Customer support coordinator Work, Jobs in Tooting, Gtl (with Salaries)

Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
2d
CUSTOMER EXPERIENCE & ECOMMERCE COORDINATOR: LONDON,SOHO
Aubin & Wills —London
- From £30,000 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
- Employee discount
Quick apply
6d
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
11d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Sales & Lettings Receptionist/Sales Co-ordinator
Battersea Academy for Skills & Employment —London
- Full-time
- Microsoft Outlook
- Organisational skills
- Front desk
- Employee discount
10d
Clinic Co-ordinator and receptionist
Zen Healthcare —London
- £13.55 - £16.00 an hour
- Full-time
- Computer literacy
- English
- Microsoft Office
- Store discount
- Profit sharing
Quick apply
3d
Customer Service Coordinator
Dangerous Goods International —Hounslow
- From £25,420 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
4d
Senior Services Coordinator
The Bar Council of England and Wales —London
- £38,201 a year
- Full-time
- Hybrid work
- Bar
- Management
- Leadership
- Annual leave
- Employee discount
Recruitment Coordinator - 12 Month FTC
Crew Clothing Head Office —Kingston upon Thames
- Full-time
- Recruiting
- Computer skills
- Communication skills
Quick apply
12d
Global Sales Co-ordinator
Rocco Forte Hotels —London
- Hospitality
- Customer service
- Hotel
Quick apply
Customer Success Coordinator - AudioSalad (London)
AudioSalad —London
- Full-time
- Hybrid work
- Spanish
- Software troubleshooting
- Organisational skills
Quick apply
9d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Organisational skills
- Front desk
- Communication skills
Internal Sales Co-ordinator
W E ROBERTS —Northfleet
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
11d
Customer Service Co-ordinator
UK Power Networks —Crawley
- £30,816 a year
- Hybrid work
- Annual leave
- Employee assistance programme
18h
Procurement & Facilities Co-Ordinator
Foxtons —London
- Microsoft Word
- Organisational skills
- Communication skills
- Sick pay
Quick apply
2d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
5d
Customer Operations & Sales Coordinator
UK FOOD PACKAGING —Waltham Cross
- £25,420.00 - £41,273.21 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
6d
Office Coordinator - Lettings
Campions —London
- £26,500 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Employee assistance programme
Quick apply

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Client Support Coordinator

SilverDoor Ltd
Chiswick

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
2 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Process improvement
Complaint handling
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills
Hotel experience

Full job description

Basic Salary £28,000 plus £300 OTE per month

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

· Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date.

· Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.

Behavioural Expectations:

· Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value.

· Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service.

· Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk.

· Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets.

Pay: Up to £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in tooting, gtl

Client Support Coordinator

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