customer service manager Work, Jobs in torquay, dev (with Salaries)

Customer Service Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
13d
Guest Services Manager / Duty Manager
Hampton by Hilton Torquay Harbour —Torquay
- £25,720.50 a year
- Full-time
- Supervising experience
- Human resources
- In-person
- Employee discount
Quick apply
9d
Estate & Commercial Director
Marldon Christmas Tree Farm —Marldon
- From £45,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
6d
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
Quick apply
Final Mile Territory Manager
Evri —Newton Abbot
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
13d
New Car Sales Manager
Vertu Motors —Exeter
- £45,000 - £65,000 a year
- Full-time
- Sales
- Employee discount
Quick apply
Front Office Manager
The Imperial Exmouth Hotel —Exmouth
- Full-time
- Hotel
Quick apply
20h
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Area Sales Manager
Brakes —Exeter
- Up to £34,000 a year
- Full-time
- Salesforce
6d
Assistant Manager - Exeter
BoyleSports —Exeter
- £13.20 an hour
Quick apply
Shift Manager
Symbro LTD —Torquay
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
Sales & Customer Service Leader
Bramah Safeguarding CIC —Exeter
- £38,000 - £45,000 a year
- Customer service
- Microsoft Office
- Mentoring
Quick apply
Commercial & Operations Lead
AcuPrime —Exeter
- £30,000 - £36,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
14d
Showroom Manager
Quorn Stone —Exeter
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Employee assistance programme
Quick apply
7d
Box Office Team Leader
Exmouth Pavilion —Exmouth
- From £12.90 an hour
- Part-time
- Hospitality
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
6d
Customer Service Representative (Account Manager)
The Pollard Group —Exeter
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Exeter
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager
Lush —Exeter
- £37,250 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Branch General Manager
DFS —Exeter
- £38,449 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
7d
Store Manager Forecourt- 39 Hours
Bestway Group —Exminster
- Full-time
- Communication skills
Quick apply
5d

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customer service manager jobs near torquay, dev

Customer Service Manager

Barnes Aerospace -
Newton Abbot

Quick apply

Job details

Permanent
13 days ago

Qualifications

CRM software
Customer service
ERP systems
Bachelor's degree
Data management
Continuous improvement
Customer relationship management
Organisational skills
Contracts

Full job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service
Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is
accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent,
high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General
Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.

Core Responsibilities:

Serve as the site's primary point of contact for customer communication/escalations post-deal.
Oversee backlog review, order entry, and customer scorecard management.
Support contract closeout and post-sales follow-up activities.
Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues
to commercial leadership and site management as necessary to ensure swift resolution.
Monitor customer satisfaction and lead visits/audits.
Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
Oversee the review and analysis of the Customer Service Analyst’s daily activities, including but
not limited to customer schedule changes to understand impact to sales plan and operations;
coordinate and administer any pricing changes required by customer changes.
Responsible for monitoring and maintaining standard work practices at the site level to ensure
consistency, compliance, and operational excellence.
Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies
regarding export compliance and federal acquisitions. Ensure small business plans and reporting
are completed as required.
Lead, develop, and coach a high-performing customer service team by enhancing skills through
regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance
outcomes.
Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both
Defense and Commercial) to include but not limited to training, shipping, contract review, license
and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance
issues are addressed during the quoting process for customers.
Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring
data accuracy and clarity in performance updates.
Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with
customer.
Responsible for end-to-end proposal management.
Responsible accurate Salesforce data management.

Qualifications:

5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations,
demonstrating empathy and professional persistence.
Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely
updates and professional communication, even under pressure.
Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or
quality problems) and engage appropriate teams to resolve them.
Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and
commercial teams to align responses to customer needs.
Strong organizational skills for managing data, priorities, and timelines.
Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
Travel requirement ~10%

Education Requirements:

Bachelor’s degree preferred; relevant experience acceptable in lieu.

MB Aerospace Newton Abbot Ltd, A Barnes Aerospace Company, is an Equal Opportunity Employer.

MB Aerospace Newton Abbot Ltd, a Barnes Aerospace Company, is a subcontractor to the United States Government and provides defence services involving technical data and products governed by the Arms Export Control Act and the International Traffic in Arms Regulations (ITAR), 22 C.F.R. parts 120 - 130 and the Export Administration Act and the Export Administration Regulations (EAR), 15 C.F.R. parts 730 – 774 (“Export Laws”). All candidates are subject to review and governance under such Export Laws and any offer of employment may be subject to additional considerations and/or conditions.

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Refine Your Search

customer service manager jobs in torquay, dev

Customer Service Manager

Guest Services Manager / Duty Manager

Estate & Commercial Director

Business Manager

Final Mile Territory Manager

New Car Sales Manager

Front Office Manager

Customer Success Manager

Area Sales Manager

Assistant Manager - Exeter

Shift Manager

Sales & Customer Service Leader

Commercial & Operations Lead

Showroom Manager

Box Office Team Leader

Customer Service Representative (Account Manager)

Business Development Manager (BDM) - Exeter- Circa 41k Basic - 53k OTE Uncapped

Store Manager

Branch General Manager

Store Manager Forecourt- 39 Hours

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