Service engineer Work, Jobs in Trellech, Mon (with Salaries)

Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Assistant Project Engineer
Siltbuster Limited —Monmouth
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
Technical Support
NoteMachine UK Ltd —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Computer literacy
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
6d
Trainee Stairlift & Mobility Engineer
TPG DisableAids Ltd —Hereford
- £10.85 - £12.71 an hour
- Overtime
- Customer service
- Maintenance
- Power tools
- Free parking
Quick apply
13d
Project Delivery Engineer
Siltbuster Limited —Monmouth
- £30,000 - £40,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
7d
CAD Design Engineer
Siltbuster Limited —Monmouth
- Free parking
- Annual leave
Quick apply
5d
Facilities Maintenance Vacancies
Amey Ltd —Usk
- Employee discount
Quick apply
Engineer
Suntory Oceania —Coleford
- Computer literacy
- Engineering
- Maintenance
Civil Project Engineer
M Group —Caldicot
- Communication skills
- Annual leave
- Employee assistance programme
Facilities and Maintenance Team Leader
Babcock International —Bristol
- Up to £48,500 a year
- Full-time
- Team management
- SharePoint
- Leadership
- Annual leave
5d
Development Engineer
CME Devices Ltd. —Chepstow
- Engineering
- Continuous improvement
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
Senior Process Development Engineer
Anaphite Limited —Bristol
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
Network Support Technician
Selnet Optima Networks Ltd. —Bristol
- £28,000 - £32,000 a year
- Full-time
- Computer literacy
- Bachelor's degree
- No degree
Quick apply
4d
Field Engineer - Electrical
Siltbuster Limited —Monmouth
- £40,000 - £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Junior Supportability Engineer
General Dynamics Mission Systems - United Kingdom —Blackwood
- £33,000 a year
- Full-time
- Hybrid work
- Engineering
Quick apply
12d
Site Manager
Antac Support Services —Bristol
- £45,000 a year
- Full-time
- Team management
- Budgeting
- In-person
- Employee assistance programme
- Referral programme
Quick apply
6d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
HVAC/Air Source Heat Pumps Engineers
MTP SERVICES 24/7 LTD —Newport
- £75 an hour
- Heavy lifting
- Basic maths
- Maintenance
Quick apply
Trainee Installation Engineer
Excelerate Technology —Cardiff
- Up to £26,000 a year
- Full-time
- Travel
- In-person
- Hand tools
- Free parking
- Annual leave
Quick apply
12d

I want to receive the latest job alerts for service engineer in trellech, mon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Vacancy 2: Support Technician

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Driving Licence
Hardware repair
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case record updates
Microsoft Exchange
Windows
DHCP
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
DNS
SharePoint
Mac OS
Customer support
VMWare
Customer interaction
Phone etiquette
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Job title: Support Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ a front-line Support Technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As a Support Technician the main purpose is to handle any customer support requests which are received to the help desk either by phone, e-mails, or support tickets. When help is needed the Support Technician can reach out to any colleagues within the support, escalations or management team as deemed suitable for assistance. Support cases must be completed in a timely manner to fit within the company SLA time. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:

1. Provide IT support to our customers remotely and on site when needed.

2. Answer incoming support phone calls and triage to resolution.

3. Independently assign existing pending tickets to yourself and triage to resolution.

4. Keep within and exceed SLA Targets with time management.

5. Provide regular and relevant updates to customers throughout the support process.

6. Work with any customers 3rd party providers to create and update support cases.

7. Escalate and handover tickets when required to enable the support case to progress.

8. Update tickets with full details of the case as it progresses through to conclusion.

9. Complete Hardware builds and repairs to client specification.

10. Monitor client services so all systems are working as expected and act on any warnings received into the ticket system. This may rage from backups, hardware, software, and networking issues.

Desirable Skill Sets:

1. Microsoft 365 Products – Azure AD, Exchange Online, Office, SharePoint etc.

2. Internet Services – installation, diagnostics etc.

3. Printer Services.

4. RMM Tools.

5. Automation Tools.

6. Remote Access Tools.

7. Networking Equipment – Modems, routers, and switches.

8. Windows Workstations and Servers.

9. Mac OS Workstations and Servers.

10. Active Directory.

11. Group Policy.

12. DHCP.

13. DNS.

14. Data storage – RAID knowledge, NAS devices etc.

15. Virtual Environments – Hyper-V and VM-Ware.

16. Cloud and on-premises backup solutions such as Veeam.

17. Excellent communication skills with a focus on phone manner.

18. Experience in a customer service interactions/support role.

19. Software, hardware, and network troubleshooting

20. Ability to diagnose hardware faults.

21. Ability to find solutions by research and trial.

22. MSP environment experience.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV’s to [email protected]

Apply Now

Refine Your Search

service engineer jobs in trellech, mon

Vacancy 2: Support Technician

Assistant Project Engineer

Technical Support

Trainee Stairlift & Mobility Engineer

Project Delivery Engineer

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

CAD Design Engineer

Facilities Maintenance Vacancies

Engineer

Civil Project Engineer

Facilities and Maintenance Team Leader

Development Engineer

Senior Process Development Engineer

Network Support Technician

Field Engineer - Electrical

Junior Supportability Engineer

Site Manager

Support Analyst

HVAC/Air Source Heat Pumps Engineers

Trainee Installation Engineer

I want to receive the latest job alerts for service engineer in trellech, mon

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected