Customer relations manager Work, Jobs in Trowbridge, Wil (with Salaries)

HR Advisor
apetito —Trowbridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Employee discount
12d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Customer Relations Manager
Hamberley Care Homes —Keynsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital
Deloitte —Bristol
- Hybrid work
- Management
- Analysis skills
- Project management
Digital Marketing Executive
Roper Rhodes —Bath
- Up to £33,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
People Advisor
Rygor Group Ltd —Westbury
- £20,857 a year
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Annual leave
Customer and Trading Manager - Online
Sainsbury's —Bath
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Agile
Assistant Front Office Manager
Bowood Hotel Spa and Golf Resort —Calne
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
14d
Head of Membership
IDPE —Bristol
- From £38,872 a year
- Part-time
- Hybrid work
- Customer service
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
HR Specialist
YETI —Bristol
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
People Services Support Manager
Ayvens —Bristol
- Full-time
- Continuous improvement
- Human resources
- Leadership
- Free parking
- Annual leave
People Advisor (trainee)
Rygor Group Ltd —Westbury
- £12.71 an hour
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Annual leave
Customer and Trading Manager - Nightshift
Sainsbury's —Bristol
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Regional Facilities Manager, Multi-Site, Bristol, UK
CBRE —Bristol
- Full-time
- Customer service
- Organisational skills
- IT
Employee Relations Advisor
Diligenta —Bristol
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
5d
Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
HR Business Partner
Amazon UK Services Ltd. —Swindon
- Full-time
- Management
- Microsoft Office
- Master's degree
Consultant/Senior Consultant/Manager, GPS Strategy, Operations & Transformation, Central Government
Deloitte —Bristol
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Lead People Partner - Highbridge & Devizes
Bakkavor —Devizes
- Human resources
- Leadership
- Employee discount
- Life insurance
6d

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customer relations manager jobs near trowbridge, wil

HR Advisor

apetito -
Trowbridge

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Company pension
Canteen
Employee discount

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Management
GCSE
English
Microsoft Office
Performance management
Human resources

Full job description

Overview:

HR Advisor – based onsite in Trowbridge

Reporting to Senior HR Manager

Full time – 37.5 hours per week

Due to additional investment in HR services we're looking for an experienced HR Advisor to join our friendly and supportive team.

You will develop and maintain good working relationships with colleagues across the business.

This is a role with lots of variety and offers a great opportunity to be part of a thriving business.

You will champion best practice and timely adherence to company policy in order to ensure the interests of the business and our employees are prioritised.

A true partner with managers across the business regarding employee relations, policies and procedures and ways of working.

You will balance supporting, advising, coaching and, where appropriate, influencing and challenging managers to bring fair and consistent procedures and policies to life.

You'll need confidence to pro-actively manage high volume and often complex ER cases, including administration and attending meetings such as hearings, grievances, investigations and appeals.

We are looking for a HR Advisor who has proven experience in a HR employee relations role which includes providing expert advice in a fast-paced environment.

This role is based on-site in Trowbridge 5 days a week. You will need a driving licence and access to your own transport and be prepared to travel to support operational requirements.

Who we are:

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities:

Advise on all employee relations matters (performance, absence, disciplinary, grievances).
Provide timely, compliant guidance in line with legislation and policy.
Manage ER casework to resolution using HR systems.
Partner with and coach managers to build confidence in handling people issues.
Support HR projects (e.g. TUPE, redundancies, organisational change).
Deliver training on key HR policies.
Maintain and update HR templates and guidance.
Attend and support formal case meetings.
Analyse and report on HR KPIs (absence, disciplinaries, turnover, headcount).
Produce reports from Zellis and other HR systems.
Continuously improve HR processes, policies and practices.
Support HR communications and employee benefit initiatives.
Prepare contracts, offer letters and onboarding documentation.
Assist with Works Council and employee forums.
Provide general HR and project support as required.

About you:

Essential:

Experience in a HR Advisor role
Significant experience in employee relations casework- advising managers on HR policy, procedures and best practice: absence management, disciplinary, grievance and performance management
Experience using HR databases and case management systems
Able to plan and prioritise workload and cases
Give excellent customer service- to internal and external customers
Excellent listening, questioning, persuading and influencing skills
Able to handle challenging situations with diplomacy and tact
Up to date employment law knowledge
Think clearly and stay focused when under pressure
Forge relationships with a wide-range of stakeholders and adapt personal style
Lead by example and demonstrate actions and behaviours required of others
Confident using Microsoft Office applications, in particular word and excel
GCSE's or equivalent Grade C in Mathematics & English
CIPD qualified- part or full
Full UK driving licence and access to own transport

Desirable:

Experience developing HR processes, procedures and policies
Experience of coaching managers
Advising on restructuring and redundancy situations
Experience of a multi-site environment
Understanding of TUPE legislation and dealing with TUPE transfers

Company Benefits:

Competitive salary – accredited Living Wage employer
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Subsidised canteen
Free parking
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts

Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Apply Now

Refine Your Search

customer relations manager jobs in trowbridge, wil

HR Advisor

Crematorium Manager

Customer Relations Manager

Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital

Digital Marketing Executive

People Advisor

Customer and Trading Manager - Online

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Assistant Front Office Manager

Head of Membership

HR Specialist

People Services Support Manager

People Advisor (trainee)

Customer and Trading Manager - Nightshift

Regional Facilities Manager, Multi-Site, Bristol, UK

Employee Relations Advisor

Customer Support Coordinator

HR Business Partner

Consultant/Senior Consultant/Manager, GPS Strategy, Operations & Transformation, Central Government

Lead People Partner - Highbridge & Devizes

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