Help desk Work, Jobs in Truro, Con (with Salaries)

ICT Helpdesk Analyst - 6 month Fixed Term
Rodda's —Redruth
- £30,000 a year
- Temporary
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee discount
Quick apply
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Shift Lead - Food - Truro Lemon Quay
Marks & Spencer —Truro
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Field Interviewer -Truro
the National Centre for Social Research —Truro
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Football Marketing Executive
WAX Events Co —Newquay
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Social media management
- Organisational skills
- Free parking
- Flexitime
Quick apply
13d
Facilities & Support Services Co-ordinator
National Trust —Redruth
- £27,612 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
10d
Cash Desk Volunteer
British Heart Foundation —Truro
- Employee discount
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Watergate Bay Hotel —Newquay
- £25,837 a year
- Weekend availability
- Microsoft Office
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- Employee discount
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Hotel Receptionist
Hotel Penzance Collection —Penzance
- £13 an hour
- Temporary
- Hospitality
- Customer service
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- Employee discount
Quick apply
Family Hub Business Support Assistant
Cornwall Council —Saint Dennis
- Full-time
- English
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- Annual leave
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Duty House Manager
SeaSpace —Newquay
- £29,416 a year
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Rapid Response Cleaner
ISS Facility Services —Newquay
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Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Truro
- Employee discount
Cash Desk Volunteer (Homestore
British Heart Foundation —Truro
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Commercial Property Senior Associate or Partner
Coodes Solicitors —St. Austell
- Full-time
- Communication skills

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ICT Helpdesk Analyst - 6 month Fixed Term

Rodda's -
Redruth

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year
8 days ago

Benefits

Free parking
On-site gym
Employee discount
Life insurance
On-site parking

Qualifications

Desktop support
Driving Licence
Software troubleshooting
Customer service
English
Technical support
Continuous improvement
IT support
Computer networking
IT
Communication skills
Help desk

Full job description

Vacancy: IT Helpdesk Analyst

Location: Rodda’s Creamery, Scorrier

Salary: £30,000 per annum plus benefits

Hours: Monday to Friday 08:00 - 16:30

Type of Contract: Fixed Term - 6 months.

__________________________________________________________________________________

At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.

This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.

What you’ll be doing:

Providing first-line IT support to colleagues and customers, resolving issues ranging from basic hardware/software to application troubleshooting.
Delivering a seamless support experience — professional, approachable, and aligned with a premium brand.
Supporting users with digital tools, systems, and applications, ensuring confidence and adoption.
Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met.
Identifying recurring issues and working proactively to improve system and process performance.
Collaborating with internal teams and third-party providers to resolve complex technical challenges.
Maintaining accurate documentation, knowledge base articles, and support procedures.
Assisting with IT administrative tasks, including Purchase Order (PO) administration, RMAs, and tracking new asset arrivals.
Delivering one-to-one training to business colleagues to improve confidence and adoption of digital tools.

You’ll play a key role in:

Keeping the business running smoothly through reliable and responsive IT support.
Improving user experience by making systems easy, efficient, and accessible.
Driving digital adoption and helping users get the most from our technology.
Supporting continuous improvement across IT services and processes.

What we’re looking for:

Proven experience in an IT support, helpdesk, or service desk role.
An IT Qualification at Level 2 or above (or actively working towards one) is highly desirable.
Strong troubleshooting and problem-solving skills across IT systems and applications.
Excellent communication skills — able to explain technical issues clearly to non-technical users.
Experience with ticketing systems and working to SLAs/KPIs.
A proactive approach with the ability to prioritise effectively in a fast-paced environment.
Confidence in supporting a range of digital tools and technologies.
Flexibility to participate in an on-call rota, ensuring our critical systems and premium customer experience are supported outside of standard hours.
Locally based within a 40-minute commute of our Scorrier creamery with access to your own reliable transport (essential for on-call response).
A team player with a commitment to delivering outstanding service.

What you’ll get in return:

The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.

Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.

Pay: £30,000.00 per year

Benefits:

Employee discount
Free parking
Life insurance
On-site gym
On-site parking

Application question(s):

IT helpdesk or relevant computing qualifications?
Can you confirm you currently live within a 40-minute commute of Scorrier?

Experience:

IT Support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

help desk jobs in truro, con

ICT Helpdesk Analyst - 6 month Fixed Term

Shift Lead - Food - Truro Lemon Quay

Field Interviewer -Truro

Football Marketing Executive

Facilities & Support Services Co-ordinator

Cash Desk Volunteer

Reception Host

Hotel Receptionist

Family Hub Business Support Assistant

Duty House Manager

Rapid Response Cleaner

Telephone and Administration Volunteer (Homestore) - Retail

Cash Desk Volunteer (Homestore

Commercial Property Senior Associate or Partner

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