Customer service supervisor Work, Jobs in Tunstall (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Depot Supervisor
Dunelm —Trentham
- £31,000 a year
- Customer service
- Supervising experience
- Leadership
- Employee discount
6d
Bar and Restaurant Supervisor
Lockside at Greenway Hall —Stoke-on-Trent
- From £12.75 an hour
- Weekend availability
- Hospitality
- Bar
- Culinary experience
- Employee discount
Quick apply
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Financial Operations Supervisor
Radius Limited —Crewe
- Full-time
- Management
- Supervising experience
- Communication skills
Quick apply
8d
Team Leader Protein Reagents
Evotec —Alderley Park
- Full-time
- Doctoral degree
- Leadership
- Referral programme
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
12d
Assistant Catering Supervisor (permanent) 30hpw - Kingfisher Cafe, Wolseley Centre, Stafford
Staffordshire Wildlife Trust —Stafford
- £23,734.62 a year
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
14d
Retail Assistant Manager
Majestic Wine Warehouses Ltd. —Wilmslow
- £29,080.48 a year
- Weekend availability
- Communication skills
- Time management
- Employee discount
8d
Bar Supervisor
The Leopard Brewery Tap Ltd —Nantwich
- From £13.50 an hour
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
9d
Starbucks Shift Manager
EG Group —Crewe
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Bar Supervisor
Macdonald Portal Hotel, Golf and Spa —Tarporley
- Full-time
- Hospitality
- Bar
- Culinary experience
Quick apply
Retail Supervisor
Cotton Traders —Knutsford
- £13.21 an hour
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Macclesfield
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
9d
Retail Supervisor - Full Time
Farmfoods —Altrincham
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
2d
Restaurant Supervisor / Head Barista
Caramellocafes.com —Manchester
- £13.50 an hour
- Part-time
- Supervising experience
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply

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customer service supervisor jobs near tunstall

Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Fixed term contract

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)

We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

customer service supervisor jobs in tunstall

Client Services Team Leader

Contact Care Supervisor

Depot Supervisor

Bar and Restaurant Supervisor

Front Office Supervisor

Financial Operations Supervisor

Team Leader Protein Reagents

Customer Service Team Leader

Assistant Catering Supervisor (permanent) 30hpw - Kingfisher Cafe, Wolseley Centre, Stafford

Retail Assistant Manager

Bar Supervisor

Starbucks Shift Manager

Bar Supervisor

Retail Supervisor

Assistant Store Manager

Retail Supervisor - Full Time

Restaurant Supervisor / Head Barista

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