Client services manager Work, Jobs in Turnhouse, Edh (with Salaries)

Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
22h
Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research
Client Account Manager
Everysite / TLR Ltd —Edinburgh
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Organisational skills
Quick apply
11d
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- CRM software
- Analysis skills
- Financial services
Office Manager
Individual Cash Management Solutions —Glenrothes
- £45,000 a year
- Full-time
- Customer service
- Team management
- Human resources
- Free parking
- Life insurance
Quick apply
2d
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Computer literacy
- Organisational skills
- Computer skills
Tenant Liaison Officer
Firstcall Trade Services Ltd —Edinburgh
- From £27,000 a year
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Free parking
Quick apply
1d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Google Suite
- Microsoft Outlook
- Databases
- Annual leave
Client Service Subject Matter Expert
JPMorganChase —Edinburgh
- Full-time
- CRM software
- Analysis skills
- Financial services
10d
Receptionist
Aramark —Edinburgh
- £28,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Free parking
- Gym membership
Business Support Specialist - Seafood Team
LRQA group —Edinburgh
- Microsoft Outlook
- Travel
- Organisational skills
5d
Project Supervisor
Felosama Integrated Services Ltd., —Edinburgh
- £2,750 - £3,600 a month
- Full-time
- Google Suite
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
13h
International Private Bank - Operations Projects Manager - Vice President
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Agile
- Communication skills
1d
Product Development and Implementation Senior Associate
Franklin Templeton Investments —Edinburgh
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Office Administrator
Sports Labs Ltd —Livingston
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
3d
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Financial services
- Annual leave
Office Manager
Red Wolf Electrical —Edinburgh
- £14.00 - £16.50 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Flexitime
- Work from home
Quick apply
Albion Gases - Cellar Gas Business Development Manager (East Coast)
Albion Gases LTD —Edinburgh
- £35,000 - £42,250 a year
- Full-time
- Business development
- Travel
- Organisational skills
- Employee discount
Quick apply
4d
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
1d
Office Coordinator
Mazars —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Front desk

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Client Services Manager

HSBC Global Services Limited -
Edinburgh

Apply Now

Job details

Full-time
22 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Relationship management
Cash management
Customer support
Customer interaction
Banking
German

Full job description

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential – whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Client Service Manager – Global Liquidity and Cash Management (German speaking).

The Client Service Manager will support a portfolio of high-value Global Liquidity and Cash Management clients, acting as a first point of contact for day-to-day banking enquiries and ensuring client expectations are consistently surpassed. Working closely with the Client Service Team Leader, you’ll help the team partner with Sales, Relationship Managers, Product Management and Operations to identify tailored, competitive solutions and drive continuous service improvement.

This is a hybrid position with the base location for this role being Lochside Way, Edinburgh, so it is important that the successful applicant is within an easily commutable distance of our Edinburgh office.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Manage and resolve day-to-day queries from the clients supported in your team.
Encourage clients to utilise digital self-service tools where possible to improve the client experience.
Establish and maintain excellent working relationships with key stakeholders.
Support the Client Service Team Leader to identify and introduce service improvements to enhance the overall client experience.
Interact with global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management.

To be successful in this role you should meet the following requirements:

Fluency in German (written and spoken) is essential.
Prior experience in a customer service environment is required.
Ability to work under pressure within pre-defined SLAs, with experience managing and prioritising your time effectively to deliver efficiently.
Strong ownership mindset: able to liaise with relevant parties, make informed decisions and resolve issues effectively.
Proactive approach, with the ability to investigate issues on your own initiative with minimal information.

Opening a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: +44 207 832 8500.

Apply Now

Refine Your Search

client services manager jobs in turnhouse, edh

Client Services Manager

Customer Service Quality Control & Performance Coach

Client Account Manager

Customer Service Brokerage Support

Office Manager

Site Service Specialist - Mail Room Operative FTC

Tenant Liaison Officer

Administrative Assistant

Client Service Subject Matter Expert

Receptionist

Business Support Specialist - Seafood Team

Project Supervisor

International Private Bank - Operations Projects Manager - Vice President

Product Development and Implementation Senior Associate

Office Administrator

Client Relations Manager - Core Client Relations team

Office Manager

Albion Gases - Cellar Gas Business Development Manager (East Coast)

Global Payment Solutions- Client Service Manager- French Speaking

Office Coordinator

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